Danielle Ridgeway
Town of Tonawanda,NY
Summary
Results-oriented Production Supervisor with 20+ years of experience in manufacturing operations, production leadership, and financial services. Proven success leading teams, improving operational efficiency, strengthening safety and quality performance, and meeting production goals in fast-paced environments. Skilled in employee coaching, performance management, process improvement, lean manufacturing, and cross-functional collaboration. Recognized for strong problem-solving, clear communication, and the ability to build high-performing teams while maintaining a strong commitment to safety, quality, and continuous improvement.
Overview
22
22
years of professional experience
Work History
Production Supervisor
Tesla
Buffalo, USA
02.2020 - Current
- Supervise daily production operations to ensure safety, quality, productivity, and delivery targets are consistently met.
- Lead, coach, and develop production leads and associates while promoting accountability, teamwork, and continuous improvement.
- Monitor key performance indicators (KPIs) and implement corrective actions to improve operational performance.
- Conduct employee performance evaluations, provide ongoing coaching, and support professional development.
- Ensure compliance with company policies, safety standards, and manufacturing procedures.
- Coordinate staffing, production schedules, and workflow to maximize efficiency and reduce downtime.
- Partner with Quality, Engineering, Maintenance, and other departments to resolve production issues and improve processes.
- Drive Lean Manufacturing and continuous improvement initiatives to reduce waste, improve quality, and control costs.
- Investigate safety incidents and production concerns, implementing corrective and preventive actions.
Lead Production Associate
Tesla
Buffalo, USA
05.2018 - 02.2020
- Trained and mentored new and existing team members to enhance team skills and performance.
- Recommended and implemented improvements in safety, quality, and lean manufacturing to optimize production.
- Monitored compliance with standardized work instructions and manufacturing processes to maintain operational integrity.
- Maintained product quality standards established by Tesla.
- Managed daily operations within assigned production areas.
- Escalated quality, equipment, and process concerns to leadership in a timely manner.
Production Associate
Tesla
Buffalo, USA
11.2017 - 02.2020
- Operated production equipment safely, ensuring adherence to production standards.
- Trained associates on multiple workstations, enhancing team versatility.
- Maintained clean, organized, and safe work environment following 5S principles, supporting operational efficiency.
Operations Representative
HSBC Bank USA
Buffalo, USA
05.2013 - 08.2017
- Processed and verified foreign currency transactions for Duty Free operations, contributing to seamless customer experiences.
- Managed cash inventory across 150+ vault locations, ensuring accuracy and security.
- Enhanced vault monitoring processes, leading to greater operational efficiency.
- Reconciled vault and general ledger accounts.
- Ordered currency for branches and retail customers.
- Researched and resolved internal and external customer inquiries.
- Supported coworkers in daily operational tasks with operational functions.
Reconciliation Specialist
HSBC Bank USA
Buffalo, USA
10.2006 - 05.2013
- Reconciled corporate general ledger and demand deposit accounts.
- Prepared and approved manual journal entries, ensuring accuracy and compliance with accounting standards.
- Served on the Surprise Reconciliation Team, streamlining audit processes and enhancing administrative functions.
- Updated departmental procedures, enhancing regulatory compliance and operational efficiency.
- Maintained accurate records and supporting documentation.
- Provided support to multiple departments during peak workloads.
Operations Specialist
HSBC Bank USA
Buffalo, USA
10.2005 - 10.2006
- Managed processing of online account documentation and signature cards to ensure accuracy.
- Supported daily operational tasks within department to streamline workflow.
- Guided customers through online account setup for seamless onboarding.
Machine Operator
HSBC Bank USA
Buffalo, USA
02.2004 - 10.2005
- Managed equipment functionality to ensure consistent production operations.
- Processed and edited mail accounts per established procedures to maintain accuracy.
- Captured and imaged accounts in TMS system for efficient record-keeping.
- Organized and processed incoming mail.
Education
Bachelor of Science - Business Administration, Management
Buffalo State College
Buffalo, NY05-2008
Associate of Science - Business Administration
Erie Community College (ECC)
Buffalo, NY05-2006
Skills
- Production Supervision
- Manufacturing Operations
- Lean Manufacturing & Continuous Improvement
- Quality Assurance
- Safety Compliance (OSHA & PPE)
- Performance Management
- Process Improvement
- Root Cause Analysis
- Production metrics
- Workforce Planning & Scheduling
- Employee Leadership & Coaching
- Cross-Functional Collaboration
- Training & Development
- Microsoft Office
- Conflict Resolution
- Banking Operations & General Ledger Reconciliation
Timeline
Production Supervisor
Tesla
02.2020 - Current
Lead Production Associate
Tesla
05.2018 - 02.2020
Production Associate
Tesla
11.2017 - 02.2020
Operations Representative
HSBC Bank USA
05.2013 - 08.2017
Reconciliation Specialist
HSBC Bank USA
10.2006 - 05.2013
Operations Specialist
HSBC Bank USA
10.2005 - 10.2006
Machine Operator
HSBC Bank USA
02.2004 - 10.2005
Bachelor of Science - Business Administration, Management
Buffalo State College
Associate of Science - Business Administration
Erie Community College (ECC)