Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Cristian Estay

Miami,FL

Summary

Results-driven professional with a strong history of producing high-quality outcomes. Proven ability to communicate effectively and collaborate within teams to meet organizational objectives. Dedicated to ongoing learning and skill enhancement.

Overview

4
4
years of professional experience
3
3
Certifications

Work History

Lead Teller

PNC Bank
Columbus, OH
11.2024 - 07.2025
  • Processed customer transactions including deposits, withdrawals, and loan payments.
  • Mentored and evaluated tellers to improve job effectiveness and service quality.
  • Streamlined communication between teller line and bank management to resolve operational issues efficiently.
  • Collaborated with leadership teams on product launches and strategy development to align operational goals.

Guest Experience Manager

Basin Harbor Club
Vergennes, Vermont
06.2023 - 10.2024
  • Contributed to high guest review scores through proactive engagement and service excellence
  • Facilitated communication with international guests to create inclusive and enjoyable experiences
  • Engaged with guests to address inquiries, including email, telephone, and in-person inquiries.
  • Analyzed customer service performance metrics to identify trends and enhance service delivery
  • Maintained efficient task allocation and monitoring each day

Financial Services Specialist

Truist Bank
Miami, FL
07.2021 - 06.2023
  • Developed and implemented financial strategies to cultivate long-term, value-based client relationships.
  • Modeled financial scenarios and forecasted outcomes for clients using financial planning software.
  • Utilized CRM systems to track client interactions, transactions, and progress towards financial goals.
  • Processed deposits, withdrawals, and loan payments while maintaining up-to-date financial records.

Education

Bachelor of Science - Cybersecurity

Western Governors University
Salt Lake City, UT
05.2025

Skills

  • Bilingual
  • Multitasking
  • Customer Service Acumen
  • Communication
  • Versatile Learning Ability
  • Time Management
  • Detail Oriented
  • Problem Solving

Languages

Spanish
Professional

Certification

Comptia+

Timeline

Lead Teller

PNC Bank
11.2024 - 07.2025

Guest Experience Manager

Basin Harbor Club
06.2023 - 10.2024

Financial Services Specialist

Truist Bank
07.2021 - 06.2023

Bachelor of Science - Cybersecurity

Western Governors University
Cristian Estay