Results-driven professional with a strong history of producing high-quality outcomes. Proven ability to communicate effectively and collaborate within teams to meet organizational objectives. Dedicated to ongoing learning and skill enhancement.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Lead Teller
PNC Bank
Columbus, OH
11.2024 - 07.2025
Processed customer transactions including deposits, withdrawals, and loan payments.
Mentored and evaluated tellers to improve job effectiveness and service quality.
Streamlined communication between teller line and bank management to resolve operational issues efficiently.
Collaborated with leadership teams on product launches and strategy development to align operational goals.
Guest Experience Manager
Basin Harbor Club
Vergennes, Vermont
06.2023 - 10.2024
Contributed to high guest review scores through proactive engagement and service excellence
Facilitated communication with international guests to create inclusive and enjoyable experiences
Engaged with guests to address inquiries, including email, telephone, and in-person inquiries.
Analyzed customer service performance metrics to identify trends and enhance service delivery
Maintained efficient task allocation and monitoring each day
Financial Services Specialist
Truist Bank
Miami, FL
07.2021 - 06.2023
Developed and implemented financial strategies to cultivate long-term, value-based client relationships.
Modeled financial scenarios and forecasted outcomes for clients using financial planning software.
Utilized CRM systems to track client interactions, transactions, and progress towards financial goals.
Processed deposits, withdrawals, and loan payments while maintaining up-to-date financial records.
International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank