Summary
Overview
Work History
Education
Skills
Certification
Computer Programming/Coding
Additional Information
Timeline
Generic

Cristian Garcilazo

Mishawaka,IN

Summary

Dynamic leader with a proven track record at McDonald's, enhancing customer satisfaction and streamlining operations. Expert in utilizing technical communication tools and maintaining rigorous attention to detail, fostering a positive and productive work environment. Excelled in team management and critical thinking, achieving significant improvements in service standards and staff efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Manager

McDonald's
08.2016 - 09.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Fostered positive work environment, leading to decrease in staff turnover.

Walmart Associate

Walmart
09.2019 - 03.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

Food Service Worker

McDonald's
01.2015 - 08.2016
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Food Service Worker

McDonald's
01.2014 - 01.2015
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Education

High School Diploma -

Marian High School
1311 S Logan St, Mishawaka, IN 46544
05.2017

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Team Management
  • Staff Management
  • Supervisor Communication
  • Technical Communication Tools
  • Organization and prioritization
  • Supervisory skills
  • Critical Thinking

Certification

  • Indiana Driver's License
  • ServSafe Food Handler's Certification

Computer Programming/Coding

I have an interest in computer programming and coding. I will be attending classes soon to continue and further a career behind this sentiment. I enjoy technology and am quite proficient in the use of it. While I am still learning to program and code I look forward to the many different avenues that can open up.

Additional Information

I am a decisive, efficient, and loyal employee. I look for job opportunities that interest me and pursue the ones that I would enjoy. I am a charismatic individual who enjoys banter and conversation but also understands the importance of a professional work environment.

Timeline

Walmart Associate

Walmart
09.2019 - 03.2020

Restaurant Manager

McDonald's
08.2016 - 09.2019

Food Service Worker

McDonald's
01.2015 - 08.2016

Food Service Worker

McDonald's
01.2014 - 01.2015

High School Diploma -

Marian High School

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Cristian Garcilazo