Cristian Gonzalez
Albuquerque,NM
Summary
Organized and dependable candidate, successful at managing multiple priorities and teams with a positive attitude. Experienced IT manager with the technology savvy and business knowledge to help companies achieve their goals. Willingness to take on added responsibilities and leadership roles to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Office and Technology Manager / Technical Analyst 3
Academic Technology Services, Learning Environments at the University of New Mexico
12.2022 - Current
- Promoted to this position after success as TA2
- Selected supervisors, and members of specialized site team
- Working with current development of SCONs model, modifying it where needed for learning environment groups specific needs, and coordinating with current supervisor, with planning and implementation of this model
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed high-performing teams through effective hiring, training, and performance management.
- Developed suggestions for technical process improvements to optimize resources.
- Recruited and trained IT team members.
- Collaborated with cross-functional teams to identify technology needs and develop innovative solutions.
- Managed technology projects from conception to completion, ensuring timely delivery and stakeholder satisfaction.
- Evaluated emerging technologies for potential adoption in the organization, making strategic recommendations.
Student Employee Supervisor / Technical Analyst 2
Academic Technology Services, Learning Environments at the University of New Mexico
06.2018 - 11.2022
- Promoted to this position after years of success with IT Tech Support 2 position
- Growing/maintaining relationships with and working alongside other IT groups
- Helping keep operating systems and software up to date in various PCs and laptops
- During pandemic shutdown, I was the onsite supervisor for operations of the Learning Environments Group
- Assisting with implementation of student laptop checkout program
- Checked in with/being available for student employees when help was needed with their responsibilities
- Helping support instructors with various classroom technologies while teaching remote courses for the first time during Covid-19 shutdown.
- Served as a reliable resource for both students and staff by sharing knowledge and expertise in a variety of subject areas.
Classroom Technology Supervisor / IT Tech Support 2
Academic Technology Services, Learning Environments at the University of New Mexico
08.2016 - 05.2018
- Supervisory position with the responsibility of assisting with running day-to-day operations of the learning environments group of the IT Department
- Operations included: Providing technical and customer support for those who use various classroom environment technologies, as well as building positive relationships with those individuals
- Helping with management of student employees which includes creating their work schedule, providing them with help and support with their tasks, helping them stay on track with certain assignments as well as ensuring students are following departmental and group policies, and building positive workplace relationships
- Helping keep classroom technology in working condition which does requires troubleshooting and repairing failing equipment
- Helping with installation of equipment in classrooms
- Constantly working on improvement measures and projects for my group
- Recreated and implemented a new inventory system
- Creating and implementing training and trouble shooting
- Creating workplace policy/etiquette student booklet.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Election Tech Lead
Automated Election Services
03.2014 - 08.2016
- Responsible as lead to manage each assigned New Mexico county or counties
- Maintained constant communication and worked with county clerks or election department officials of each county assigned
- Made sure that each election site had stable faculties in order for all of election equipment to function properly
- Planned out delivery schedules
- Delegated timely setups and county/buildings' support to other election techs
- This was done successfully for New Mexico's 2014 Primary, 2014 General and 2015 School elections.
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
Program Manager / EHS Coordinator
Sommers Building Maintenance (SBM)
11.2012 - 01.2014
- Promoted to Program Manager after six months in recognition of my work and knowledge obtained as an operations manager, as well as the relationships built with employees and customers
- Worked in multiple accounts, guiding supervisors and employees in problem solving, helping maintain good relationship with various customers at various sites, worked through special projects/work orders, assured that high standard of quality was being maintained.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Participated in vendor selection and management process for program initiatives.
- Established team priorities, maintained schedules and monitored performance.
Lead
Academic Technology Services at the University of New Mexico
01.2008 - 01.2012
- Promoted after two years in recognition of high technical expertise and leadership qualities
- Semi-Supervisory leader who manages various office functions, including day to day operations of office
- Managing up to five student tech employees.
Education
MBA - Management of Technology
05.2012
BBA - Entrepreneurial Studies And Organizational Leaders
12.2010
Skills
- Hardware troubleshooting
- Mobile App Development
- Friendly, Positive Attitude
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Computer Proficiency
- Inventory Management
- Team Leadership
- Documentation and Recordkeeping
- Decision-Making
- Staff Training
- Equipment Maintenance
- Personnel Supervision
- Daily Schedule Creation
Accomplishments
- Created internal inventory system and digital database with barcode technology to track location and condition of equipment.
- Supervised team of over 20 staff members.
- Collaborated with other university technology teams in the implementation of new operating and software systems used on campus.
Certification
- Crestron Digital Media Certified Technician 4k
- Crestron Digital Media Certified Engineer 4k
- Crestron Digital Media Certified Designer 4k
- Ulead Course
Awards
- UNM Fellowship, University of New Mexico (2006)
- Lottery scholarship, University of New Mexico (2006-2012)
- Pell Grant, University of New Mexico (2006-2012)
References
- Tim Johnson, Director of Core IT services, for IT Campus, Outreach and Engagement, University of New Mexico, 505-934-7471
- Anselmo Valdez, Technical Lead, Operations, Dominion Voting Systems, 505-980-8097, valdezanselmo@gmail.com
- Ernest Marquez, Election Director (Retired), State Elections, Automated Election Services, 505-205-0894
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementHealthcare benefitsTimeline
Office and Technology Manager / Technical Analyst 3 - Academic Technology Services, Learning Environments at the University of New Mexico
12.2022 - Current
Student Employee Supervisor / Technical Analyst 2 - Academic Technology Services, Learning Environments at the University of New Mexico
06.2018 - 11.2022
Classroom Technology Supervisor / IT Tech Support 2 - Academic Technology Services, Learning Environments at the University of New Mexico
08.2016 - 05.2018
Election Tech Lead - Automated Election Services
03.2014 - 08.2016
Program Manager / EHS Coordinator - Sommers Building Maintenance (SBM)
11.2012 - 01.2014
Lead - Academic Technology Services at the University of New Mexico
01.2008 - 01.2012
University of New Mexico's Anderson School of Management - MBA, Management of Technology
University of New Mexico's Anderson School of Management - BBA, Entrepreneurial Studies And Organizational Leaders
Similar Profiles
Palesa SelepePalesa Selepe
Officer at University of the Free State: Centre for Teaching and Learning (Academic Language and Literacy Development)Officer at University of the Free State: Centre for Teaching and Learning (Academic Language and Literacy Development)
Ashley BaronAshley Baron
Front Desk Assistant at Oregon State University Academic Technology CenterFront Desk Assistant at Oregon State University Academic Technology Center
Stacy Leaming-ConroyStacy Leaming-Conroy
Administrative Assistant at Student Academic Learning Services, Durham CollegeAdministrative Assistant at Student Academic Learning Services, Durham College
Paula LuceroPaula Lucero
Charge Nurse - Procedure Suites at University of New Mexico Comprehensive Cancer CenterCharge Nurse - Procedure Suites at University of New Mexico Comprehensive Cancer Center
Sasha RobledoSasha Robledo
Cashier at McDonald'sCashier at McDonald's