Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristian Guevara

Modesto,CA

Summary

Motivated with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

17
17
years of professional experience

Work History

Account Manager

Pro-Sweep, Inc.
01.2022 - Current
  • Coordinated with subcontractors to facilitate prompt delivery of client projects.
  • Negotiated prices, terms of sales and service agreements.
  • Creating Work Orders and Proposals
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Communication and quick response, resulting in long-term loyalty and expanded client base.
  • Manage total of 108 accounts.

Sales & Catering Manager

Wild Palms Hotel & Hotel Avant, Sunnyvale
01.2018 - 03.2020
  • Maximizing event sales for over 1,360 square feet of space
  • Understanding client's budget constraints and presenting solutions to create win-win situations
  • Attaining event success and exceeding client expectations
  • Management of SMERF, Sport, Entertainment & Tour segments for groups ranging from 10-100 room nights on peak
  • Conduct site tours for prospecting clients
  • Prospect for new business by cold calling, blitz, and reaching out to local organizations
  • Full detailing of groups & events from time of inquiry, contract, rooming lists, BEO’s, arrival information, day of execution & post follow up communication
  • Work closely with operations staff (Front desk, housekeeping to banquets) to ensure high level of guest & client satisfaction
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Exceeded both quarterly and annual sales goals.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Sales & Catering Coordinator

Wild Palms Hotel & Hotel Avante
05.2015 - 01.2018
  • Handle catering inquiries and develop catering programs to suit individual needs
  • Book banquet/events at both properties and discuss food & beverage options with clients
  • Attend and Participate in weekly BEO and Resume meetings
  • Maintain filing system and records
  • Lead catcher
  • Assisting Sales Director with reservations, keeping records of company’s corporate rates
  • Various administrative responsibilities

Convention Services Manager

Holiday Inn, Silicon Valley, San Jose
04.2014 - 05.2015
  • Complete execution of Hotel’s Meetings & Events in 12,868 square foot event space
  • Assist in creating the Hotel’s Meetings & Events Menu with the Food & Beverage department.
  • Effectively conduct site tours showcasing features of hotel.
  • Manage groups ranging from 10-40 room nights with Meetings & Events
  • A full detailing of groups & events from the time of the inquiry, contract, rooming lists, BEOs, arrival information, day of execution & post follow-up communication.
  • Developed detailed event reports, documenting all aspects of each event

Front Desk Agent/Sales Coordinator

Sheraton Hotel, Sunnyvale
01.2012 - 04.2014
  • Used internal software to process reservations, check-ins and check-outs
  • Answered customer telephone calls promptly and appropriately handled needs
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
  • Coordinate, execute, and facilitate events in corporate, social, and religious markets.
  • Consult with clients to determine needs for events/groups.
  • Confirm in writing to clients and all affected hotel departments all group requirements via sales contract terms, addendum, confirmation of pricing, group resumes, and/or banquet event order.
  • Work with sales staff to service and solicit new business.
  • Monitor and handle inquiry calls and provide client proposals.
  • Work closely with other hotel departmental budgets and implementation of hotel’s catering and conference strategy.
  • Various administrative responsibilities

Room Dining Coordinator & Supervisor

Four Season Hotel, Palo Alto
04.2006 - 09.2011
  • Answered customer/internal staff telephone calls promptly and appropriately handled needs
  • Ensuring all guest request were done in timely manner
  • Maintain filing system and records confidentially.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues

Education

High School Diploma -

.
2005

Skills

  • Strong organizational skills, Exceptional attention to detail and Great Customer Service
  • 65 WPM Typist
  • Extensive experience with Microsoft Word, Excel, PowerPoint, Outlook
  • Prospecting and Cold Calling
  • New Account Creation
  • Account Management
  • Event Planning
  • Excellent Communication Skills, Bilingual, Availability to Translate Conversations or Documentation
  • Managing Multiple Tasks in Timely Manner
  • Ability to Work Independently and Great Team Player
  • Verbal and Written Communication
  • Coordinating Documents and Handling Confidential Documents
  • Acquiring New Customers
  • Upselling
  • Reporting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Account Manager

Pro-Sweep, Inc.
01.2022 - Current

Sales & Catering Manager

Wild Palms Hotel & Hotel Avant, Sunnyvale
01.2018 - 03.2020

Sales & Catering Coordinator

Wild Palms Hotel & Hotel Avante
05.2015 - 01.2018

Convention Services Manager

Holiday Inn, Silicon Valley, San Jose
04.2014 - 05.2015

Front Desk Agent/Sales Coordinator

Sheraton Hotel, Sunnyvale
01.2012 - 04.2014

Room Dining Coordinator & Supervisor

Four Season Hotel, Palo Alto
04.2006 - 09.2011

High School Diploma -

.

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Cristian Guevara