Cristian Guzman
Mission Viejo,CA
Summary
Having a strong background in culinary and passion for food quality, sets me apart from peers. A confident team player with drive, determination, and a proven ability to ensure a business operates efficiently and profitably. Extensive knowledge with over 20 years of managerial experience in high volume sales, hiring, scheduling, training, and accountability. Determined to succeed and focused on exceeding targets to meet budget and turn in positive EBITDA. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Kitchen Manager
BJ's Restaurant & Brewhouse
12.2021 - Current
- Develop kitchen staff through training, disciplinary action, and performance reviews.
- Develop and implement kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Manage staff schedules and maintain adequate coverage for all shifts.
- Maintain kitchen cleanliness and sanitation through correct procedures and schedule cleaning of surfaces and equipment.
- Oversee food preparation and monitor safety protocols.
- Implement effective inventory control systems to reduce food spoilage and waste.
- Inspect equipment and machinery for proper working condition and direct staff to clean and repair as needed.
- Purchase,food and cultivate strong vendor relationships.
- Check and taste foods to verify quality and temperature.
- Delegate food preparation duties down to cooks and follow up with cooks to verify proper preparation and production of meals.
Restaurant General Manager
Chili's Restaurant
01.2018 - 12.2021
- Oversee day to day operations of a $4MM location
- Manage monthly Profit and Loss Statements
- Determine plans to meet budget goals to ensure profitability
- Manage 55 employees and 3 assistant managers
- Complete Onboarding for new Staff
- Manage Profit and Loss Budget
- Responsible for achieving KPI results including comp sales, labor, food cost, and turnover
- Ensure all staff uphold brand standards such as steps of service, food recipe adherence, guest experience, and speed of service
- Ensure end of Business Day reconciliation
General Manager
Sammy’s Wood Fired Pizza
12.2015 - 12.2018
- 9 million annual sales
- What once was a business that struggled with systems and standards, I created structure and routines to make positive changes while helping build sales and teamwork. Through training and holding the entire team accountable, I created an atmosphere of accountability with results that put us ahead in performance and Guest Satisfaction
- Raised Health Dept. score from low 80s to mid 90s
- Improved Guest satisfaction scores from mid 70’s to mid 80’s
- Hard work ethic and commitment to the position
- Influential leadership, improving performance and results Consistent with food safety standards and quality
- Promoted guest experience, and worked with staff to develop great service skills
- Lead a team of 65 employees, 4 leads and 3 Managers
- Reported directly to the Operations Director to achieve Goals and review Profit and Loss results
General Manager
Corner Bakery Café
01.2012 - 12.2015
- Maintained COGS under budget and ensured daily p-mix reports where utilized to avoid waste and over purchasing Directly managed, trained and ensured professional development of employees and managers including a team of 6 catering employees and drivers Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations Enhanced operational success through effective staffing, training, adherence to OSHA regulations and ensuring well-timed customer service Multi-unit management experience: responsible for area store operations as needed Managed P&L, and generated sales by building strong catering revenue Scouted local businesses and offices to build catering sales Ensured compliance with regulations and food safety Trained and developed staff
General Manager
El Torito
01.2009 - 01.2012
- Managed a high volume restaurant & improved costs to maximize financial performance
- Responsible for effectively developing, managing and leading the restaurant team to provide excellent service
- Adhered to food standards, recipe specs and sanitation guidelines
- Performed food and liquor costs inventories
- Delegated tasks to department managers and promoted accountability within the team
- Performed daily food quality line checks, HACCP sheets, reviewed Daily sales and Labor Reports, Forecasted Sales and scheduled based on Sales
- Trends & Prior Year Sales, monitored Menu sales mix to create pars and reduce Waste
- Managed Cash updated General Ledger and Profit and Loss Statement on a daily basis
- Reported directly to the Regional Director to discuss financial results and variances in monthly results compared to Budget.
Executive Kitchen Manager
California Pizza Kitchen
01.2004 - 01.2009
Kitchen Manager
Dave And Busters
01.2003 - 01.2004
Assistant Kitchen Manager
ESPN ZONE
01.1998 - 01.2003
Education
Bachelor of Arts - Culinary Arts
Long Beach City College
Long Beach, CA06.1998
Skills
- Weekly Inventory
- Cash Handling
- Analyzing Finances
- Customer Loyalty
- Suggestive Selling
- Accounts Payable and Accounts Receivable
- Corrective Actions
- Schedule Coordination
- Strategic Forecasting
- Disciplinary Action
- Waste Reduction
- Food Safety and Sanitation
- Annual Performance Reviews
- Inventory Management
- Safe Work Practices
- Profit and Loss Control
Languages
Spanish
Full Professional
Certification
SERVSAFE
Timeline
Senior Kitchen Manager
BJ's Restaurant & Brewhouse
12.2021 - Current
Restaurant General Manager
Chili's Restaurant
01.2018 - 12.2021
General Manager
Sammy’s Wood Fired Pizza
12.2015 - 12.2018
General Manager
Corner Bakery Café
01.2012 - 12.2015
General Manager
El Torito
01.2009 - 01.2012
Executive Kitchen Manager
California Pizza Kitchen
01.2004 - 01.2009
Kitchen Manager
Dave And Busters
01.2003 - 01.2004
Assistant Kitchen Manager
ESPN ZONE
01.1998 - 01.2003
Bachelor of Arts - Culinary Arts
Long Beach City College
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