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Cristian Guzman
New York,USA
Summary
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include, cash handling, and customer engagement.
Overview
3
3
years of professional experience
Work History
CHILDCARE WORKER
METAMORPHOSIS CHILD CARE
NEW YORK, NY
08.2023 - Current
- Responsible for assisting staff with childcare. Serving snack, washing hands, clean, wash dishes, disinfect toys on a daily basis. Ensure children are safe and provided hands-on activities to assist them in their development. Communicated with caregivers regarding their child's day.
Barista
Starbucks
New York, NY
09.2025 - 05.2026
- Operated espresso machines and brewed high-quality coffee beverages consistently.
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked products during shortages to help the team.
- Supported the team by restocking, supporting where needed, so the floor can run smoothly.
Team Member
Chip City
New York, NY
01.2025 - 08.2025
- Managed operation of baking equipment to ensure consistent production of high-quality cookies and pastries.
- Oversaw inventory management to ensure stock levels consistently aligned with production demands.
- Engaged with team members to identify workflow improvements and elevate customer service standards.
- Conducted regular inspections and organized workstations to meet health and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
RIVERDALE KINGSBRIDGE ACADEMY
BRONX, NY06-2020
Skills
- Efficient time management
- Safe food handling
- Resolving complaints
- Teamwork and collaboration
- Multitasking and organization
- Opening and closing duties
- Exceptional customer service
- Multitasking
- Efficient performance during peak times
- Team player
Accomplishments
- Memorized ingredients and recipes for numerous of specialty drinks.
- Very efficient at multitasking and handling stress well under pressure during peak times.
- Fast Learner
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Barista
Starbucks
09.2025 - 05.2026
Team Member
Chip City
01.2025 - 08.2025
CHILDCARE WORKER
METAMORPHOSIS CHILD CARE
08.2023 - Current
High School Diploma -
RIVERDALE KINGSBRIDGE ACADEMY