Cristian Hayes
Sugar Land,TX
Summary
Dependable customer service professional with strong problem-solving skills. Known for resolving inquiries efficiently and maintaining high standards of service delivery. Dedicated team member with experience in customer service and food preparation. Proven ability to collaborate effectively and manage customer inquiries, ensuring satisfaction and operational efficiency. Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Taco Bell Team Member
Taco Bell
Sugar Land, Texas
05.2025 - Current
- Executed food preparation in accordance with company recipes and standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Answered customer inquiries promptly while taking orders effectively.
- Ensured safe operation of kitchen equipment in compliance with health regulations.
- Handled cash transactions accurately, even during peak hours.
- Rotated through various stations based on team needs to optimize workflow.
- Performed opening and closing tasks, such as restocking and cleaning displays.
- Collaborated with team members to maximize productivity in service delivery.
Customer Service Representative
CJC Global Solutions LLC
Houston, Texas
05.2024 - 05.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the system.
- Provided product information and recommendations to enhance customer satisfaction.
- Handled customer complaints and escalated complex issues when necessary.
- Conducted follow-ups to ensure resolution of customer concerns.
- Maintained accurate records of customer interactions and transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Applied Science -
Wharton County Junior College
Wharton, TX05-2027
High School Diploma -
Lamar Consolidated High School
Texas05-2025
Skills
- Customer service
- Food safety
- Team collaboration
- Cash handling
- Time management
- Order accuracy
- Teamwork
- Confidentiality understanding
- Willingness to learn
- Problem solving
- Heavy lifting
- Conflict resolution
- Teamwork and collaboration
- Technical support
- Relationship building
- Staff education and training
- Quality assurance
- Attention to detail
- Dependability and reliability
- Product knowledge
- Following instructions
- Continuous development
- Complaint resolution
- Problem-solving
Timeline
Taco Bell Team Member
Taco Bell
05.2025 - Current
Customer Service Representative
CJC Global Solutions LLC
05.2024 - 05.2025
Associate of Applied Science -
Wharton County Junior College
High School Diploma -
Lamar Consolidated High School