Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cristian Hernandez Gonzalez

Santa Rosa,CA

Summary

Dynamic and reliable professional with extensive experience in customer service and cash handling at Party City. Proven team leader skilled in problem-solving and inventory management, consistently enhancing customer satisfaction and operational efficiency. Adaptable and cooperative, I excel in fast-paced environments while maintaining a focus on safety and security.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Party City
07.2024 - 03.2025
  • Assisted in training new cashiers on register operations and customer service protocols.
  • Maintained accurate cash drawer balances during shifts through diligent tracking.
  • Processed transactions efficiently while providing exceptional customer service to enhance satisfaction.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Implemented best practices for cash handling and security measures to minimize discrepancies.
  • Monitored inventory levels at the register area, ensuring stock availability for seamless operations.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
  • Collaborated with team members to maintain a clean and orderly sales floor environment.
  • Monitored stock levels and communicated replenishment needs to management to minimize out-of-stock situations.
  • Performed inventory control, such as counting, and stocking merchandise.

Carhop Server

Sonic DriveIn
02.2022 - 02.2025
  • Provided prompt and friendly service to customers while delivering food and beverages.
  • Maintained cleanliness and organization of serving area, ensuring a welcoming environment.
  • Operated point-of-sale system efficiently for order processing and payment collection.
  • Collaborated with kitchen staff to coordinate timely delivery of orders to customers.
  • Adapted quickly to changing customer needs and menu items during peak hours.
  • Handled customer inquiries and resolved issues promptly to enhance satisfaction.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Answered guest questions and promoted special products.

Security Guard

Burlington Coat Factory
03.2020 - 09.2020
  • Monitored premises to ensure safety and security of property and personnel.
  • Conducted regular patrols, identifying and addressing potential security risks.
  • Collaborated with law enforcement during emergency incidents and investigations.
  • Managed access control procedures, verifying identification of visitors and employees.
  • Prepared detailed incident reports, documenting unusual occurrences and actions taken.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Prep Line Cook

Buffalo Wild Wings
10.2018 - 05.2019
  • Prepared ingredients by washing, chopping, and measuring to ensure efficient workflow during peak service hours.
  • Operated kitchen equipment including slicers and mixers, adhering to safety and sanitation standards.
  • Assisted in menu planning by providing input on seasonal ingredient availability and preparation techniques.
  • Maintained cleanliness of workstations and storage areas, ensuring compliance with health regulations.
  • Monitored inventory levels of ingredients, assisting in timely restocking to prevent supply shortages during service.
  • Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates.

Cashier

Kenwood Gas Station
05.2017 - 08.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer, performing daily reconciliations to ensure accountability.
  • Assisted in stocking shelves and organizing merchandise to enhance store presentation.
  • Monitored fuel prices and inventory levels, reporting discrepancies to management.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Elsie Allen High School
Santa Rosa, CA
05.2019

Skills

  • Customer service
  • Punctual and reliable
  • Flexible schedule
  • Cash handling expertise
  • Heavy lifting
  • Opening and closing procedures
  • Cash drawer reconciliation
  • Manager support
  • POS systems
  • Merchandise stocking
  • Loss and Fraud prevention
  • Customer engagement
  • Clear communication
  • Conflict resolution
  • Reliable and responsible
  • Adaptable and flexible
  • Food Handling

Certification

SafeServ Food Hander Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier Team Lead

Party City
07.2024 - 03.2025

Carhop Server

Sonic DriveIn
02.2022 - 02.2025

Security Guard

Burlington Coat Factory
03.2020 - 09.2020

Prep Line Cook

Buffalo Wild Wings
10.2018 - 05.2019

Cashier

Kenwood Gas Station
05.2017 - 08.2018

High School Diploma -

Elsie Allen High School

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