Cristian Herrera
Menlo Park
Summary
Proven leader in hospitality management, Experience with event planing, Logistics and team management, adept at steering high-volume events at Marriott Corporate and enhancing guest satisfaction. Specializes in banquet setup and beverage management, demonstrating exceptional problem-solving and team leadership skills. Achieved seamless operations for events hosting up to 1000 guests, underscoring a commitment to excellence and safety.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banquet Manager
Marriott Corporate
09.2023 - Current
- many years of hospitality management experience in a high volume banquet, catering or other upscale food and beverage environment
- Developed and implemented training programs for new staff, enhancing service quality and team efficiency.
- Managed budget allocation for events, optimizing resource usage while maintaining high service standards.
- Managed a team of 30 banquet staff to deliver high-quality service to events with up to 500 guests, ensuring efficiency and guest satisfaction.
- Provide and maintain a safe work environment for employees
- Effectively monitors the daily operations of the Food & Beverage Banquet Department
- Experience with scheduling, ATLAS, and CI.
- Assist in the process of payroll which includes calculating number of hours worked and gratuity distribution every two weeks
- Attends meetings such as BEO, F&B, P&L, and menu meetings
- Ability to work over 8 hours when business demands are high, flexible hours
- Be the driving force that leads the Banquet team from setup and execution to tear down of events
Banquet Setup Supervisor
hotel Nia
07.2019 - 09.2023
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications.
- Interacted professionally with customers and staff members to ensure satisfaction throughout the event.
- Assisted with the set-up and breakdown of banquet rooms.
- Familiarized guests with the buffet options and refilled food items as needed.
- Delivered food items quickly and efficiently to guest tables according to established standards of quality assurance.
- Monitored food distribution, ensured that meals were delivered to correct recipients and that guidelines, such as those for special diets, were followed.
Banquet Server
Sheraton hotel
10.2014 - 07.2022
- Experienced working large events and serve food and beverage to 1,000+ guest
- Experienced setting buffets and serving plated dinners.
- Interacted professionally with customers and staff members to ensure satisfaction throughout the event.
- Set up banquet room linens, service ware and glassware according to supervisor instructions.
- Replenished buffet items to deliver food consistency and freshness.
Education
High School Diploma -
Menlo Atherton High School
Menlo Park, CA06.2011
Skills
- Customer service
- Beverage management
- Banquet setup
- Safe Food Handling
- Problem-solving
- Team leadership
- Payroll Administration
- Scheduling
- Team management
- Leadership qualities
Certification
- Food Safety Manager Certification (FSMC)
- ATLAS Enhanced
LANGUAGES
English Fluent
Spanish Fluent
Timeline
Banquet Manager
Marriott Corporate
09.2023 - Current
Banquet Setup Supervisor
hotel Nia
07.2019 - 09.2023
Banquet Server
Sheraton hotel
10.2014 - 07.2022
High School Diploma -
Menlo Atherton High School
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