Cristian Joel Diaz Cruz
Pottsville,PA
Summary
Dynamic learning trainer with extensive experience at Amazon, enhancing employee skills through engaging bilingual training sessions. Successfully trained over 900 associates, driving productivity and fostering continuous improvement. Strong collaborator with operations and skills development teams, ensuring effective training outcomes. Proactive problem solver, adept at documenting feedback to identify strengths and weaknesses.
Overview
6
6
years of professional experience
Work History
Learning Trainer
Amazon
Bethel, Pennsylvania
07.2024 - Current
- Conducted engaging training sessions to enhance employee knowledge and skills.
- Collaborated with management to identify training needs and gaps.
- Evaluated training effectiveness through feedback and assessments from participants.
- Maintained accurate records of training attendance and completion rates.
- Facilitated onboarding programs for new hires across various departments.
- Implemented best practices for safety and compliance in training procedures.
- Mentored junior trainers to improve overall training quality and consistency.
- Designed interactive exercises and activities to engage learners in the material being taught.
- Evaluated training program outcomes and worked with management to design and implement improvements.
- Conducted employee training sessions for process-specific tasks.
- Managed multiple projects simultaneously while meeting deadlines.
- Presented training information via role playing, simulations and team exercises.
- Evaluated operations to identify training needs and foster effective implementation and communication.
- Advised managers on how best to utilize available resources when developing training plans.
- Maintained up-to-date records of all trainings conducted within the organization.
PIT Trainer
Amazon Relocation Center-TEN1
Reading, USA
10.2023 - Current
- Trained over 300 Associates on PIT as a PIT Trainer.
- Scheduled and assigned training sessions for PIT ambassadors to ensure effective knowledge transfer.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Facilitated workshops to enhance team collaboration and communication skills.
- Adapted teaching methods according to the needs of individual learners or groups.
- Delivered constructive feedback and positive reinforcement to maintain trainee motivation and engagement.
- Utilized Word, Excel, and Quip for over 2 years to streamline documentation and training processes.
Learning Ambassador
Amazon Sub Same-Day Distribution Center-HDC3
Bethel, USA
09.2022 - 10.2023
- Train associates on how to operate all Power industrial Trucks.
- Train associates on how to safely complete their daily tasks and process paths.
- Responsible for training New Hires during Onboardings.
- Ship clerk for the OB dock.
Machine operator
Aluminum alloys
Sinking Spring, USA
02.2020 - 10.2022
- Operated sand machine to fill casting mold with sand, ensuring proper hardening before removing core.
- Ground excessive metal from product castings to meet quality specifications.
- Forklift Operating- Move pallets with product to the shipping department.
- Inspected and packed finished products to ensure quality standards were met before shipping.
Education
High school diploma -
Skills
- Socially adept
- Quality customer service
- Quick learner
- Strong ownership
- Bilingual communication
- Fluent in Spanish and English
- Natural curiosity
- Results-oriented
- General pit experience
- Team collaboration
Accomplishments
- Became an Amazon Ambassador in less than 2 months
- Helped onboard more than 200 Amazon Associates in HDC3.
- Helped onboard and PIT train over 80 Associates as a member of the Away Team at HGA6 for three weeks.
- Trained over 100 Associates on PIT Equipment in HDC3 as a Learning Ambassador.
- Launched the PIT Program for TEN1.
- Became a PIT Trainer in less than 18 months.
- Helped onboard and PIT Train more than 200 Associates as a member of the Away Team at MDT9 for three weeks.
- Helped launch the PIT program for MDT9.
Languages
English
Professional
Spanish
Professional
Timeline
Learning Trainer
Amazon
07.2024 - Current
PIT Trainer
Amazon Relocation Center-TEN1
10.2023 - Current
Learning Ambassador
Amazon Sub Same-Day Distribution Center-HDC3
09.2022 - 10.2023
Machine operator
Aluminum alloys
02.2020 - 10.2022