Cristian Joyner
LaFayette,GA
Summary
Incredibly hard working and reliable employee with a wide range of skills from my years in different
careers ranging from sales to medical knowledge to IT.
Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Surgical Delivery
Erlanger Baroness Hospital
Chattanooga, TN
04.2023 - 01.2024
- Unload trucks
- Stage deliveries
- Deliver products to units
Call Center Representative
BlueCross BlueShield of Tennessee
Chattanooga, TN
11.2021 - 05.2023
- Take calls in a high volume manner with an average of 3 seconds between calls
- Manage self with little oversight
- Overperformed all standards place before me
- Resolve member issues
- Escalate as needed
- Reset passwords
- Check connections
- Run base level troubleshooting
EKG Technician/ Supply Chain Specialist
Erlanger Health System
09.2019 - 11.2021
- Perform ekg test on patients
- Monitor patients on cardiac monitor devices
- Respond to code blue calls
- Perform CPR when needed
- Sit with at risk patients
- Departmental computer issue resolution
- Supply chain:
- Stock surgery supplies to OR rooms
- Deliver goods to different units
- Departmental computer issue resolution
- During my time with this employer I have also spent down time shadowing our IT departments to familiarize myself with more company based IT work as well as observe the knowledge of the observee.
Stock Clerk
Walmart
LaFayette, GA
10.2018 - 08.2019
- Managed timely and effective replacement of damaged or missing products
- Stocked merchandise each day, clearly labeling items, arranging according to size or om color, and preparing attractive displays
- Collaborated with sales team members to stay current on inventory levels, complete accurate
- Skills orders and resolve item issues
- Removed all debris and packaging from boxes
- Warehousing functions and separated for recycling or disposal
- Recordkeeping
- Blocked and faced products on displays and strengths shelves in accordance with company policy
- Shipping and receiving
- Conducted inventory and restocked items
- Customer-oriented throughout day
- Staff education and training
- Identified potential shoplifters and alerted management
- Active listening skills
- Cash handling
- Departmental tech support for numerous devices.
Delivery Driver
LKQ Corporation
Chattanooga, TN
10.2017 - 07.2018
- Boosted revenues by upselling and cross-selling products to new and established customers
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote brand loyalty
- Recorded each delivery using proper paperwork before leaving warehouse
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
- Fostered positive working relationships with customers by responding to questions and concerns
- Completed rush deliveries on tight timetables to satisfy customer needs
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions
- Created and submitted delivery and DOT logs
- Warehouse technical issue resolution.
Delivery Driver
Aaron's Inc
Chattanooga, TN
01.2017 - 08.2017
- Kept detailed records of sales, payments and completed or in-progress deliveries
- Completed on-time deliveries by choosing best and most efficient routes
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities
- Boosted revenues by upselling and cross-selling products to new and established customers.
Gun Counter Manager
Cabela's Inc
Fort Oglethorpe, GA
01.2016 - 04.2017
- Ran the day-to-day department needs
- Scheduled employees work and off days
- Scheduled employee breaks
- Kept up with emails
- Attended manager meetings
- Lead my team to record level sales for our store
- Oversaw NICS check
- Resolved customer conflicts
Customer Service Representative
Cabela's Outdoor Adventures
Fort Oglethorpe, GA
01.2015 - 01.2016
- Responded to customer requests for products, services and company information
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Answered customer telephone calls promptly and in appropriate manner
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Departmental tech support for numerous devices.
Geek Squad Agent
Best Buy
Hixson, TN
01.2014 - 12.2014
- Helped Customers with:
- Device Set up
- Device Repair
- Device Installs
- Device Upgrades
- Device Knowledge
- Also used ticket system to handle incoming orders
Customer Service Representative
Academy Sports + Outdoors
Chattanooga, TN
01.2013 - 03.2014
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer happiness with forward- thinking strategies focused on addressing customer needs and resolving concerns
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Departmental tech support for numerous devices.
Education
High School Diploma - undefined
Gordon Lee High School
Skills
Pallet Jackundefined
Timeline
Surgical Delivery
Erlanger Baroness Hospital
04.2023 - 01.2024
Call Center Representative
BlueCross BlueShield of Tennessee
11.2021 - 05.2023
EKG Technician/ Supply Chain Specialist
Erlanger Health System
09.2019 - 11.2021
Stock Clerk
Walmart
10.2018 - 08.2019
Delivery Driver
LKQ Corporation
10.2017 - 07.2018
Delivery Driver
Aaron's Inc
01.2017 - 08.2017
Gun Counter Manager
Cabela's Inc
01.2016 - 04.2017
Customer Service Representative
Cabela's Outdoor Adventures
01.2015 - 01.2016
Geek Squad Agent
Best Buy
01.2014 - 12.2014
Customer Service Representative
Academy Sports + Outdoors
01.2013 - 03.2014
High School Diploma - undefined
Gordon Lee High School
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