Cristian Landaverde

FOH Associate

Great America

06.2024 - Current

Analyzed customer data to identify trends and anticipate customer needs.
Developed and implemented strategies to increase customer satisfaction and engagement.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Managed efficient cash register operations.
Performed cash, card, and check transactions to complete customer purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Developed strong rapport with customers and created positive impression of business.
Prioritized helping customers over completing other routine tasks in store.
Used in-store system to locate inventory and place special orders for customers.
Provided exceptional services and pleasant shopping experiences to retail customers.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Welcomed customers and helped determine their needs.
Addressed customer needs and made product recommendations to increase sales.
Restocked and organized merchandise in front lanes.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Greeted customers entering store and responded promptly to customer needs.
Stocked, tagged and displayed merchandise as required.
Built relationships with customers to encourage repeat business.
Processed refunds and exchanges in accordance with company policy.
Operated cash register to record transactions accurately and efficiently.
Worked with floor team and managers to meet wide range of customer needs.