Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Cristian Leon Hernandez

Rio Linda,CA

Summary

Dynamic operations professional with extensive experience at Wells Fargo, excelling in data analysis and financial reconciliation. Proven ability to resolve customer issues and enhance workflow efficiency. Skilled in Microsoft Excel and team collaboration, consistently achieving high standards in a fast-paced environment. Committed to quality control and customer engagement.

Overview

12
12
years of professional experience

Work History

Operations Processor III

Wells Fargo
Sacramento, CA
05.2017 - Current
  • Processed payment transactions using GLORY and eVAS systems for debit, credit, ACH deposits, and currency.
  • Managed incoming emails, customer claims, reports, and mail in a high-volume environment.
  • Filed and organized client invoices, including requests, deposits, and claims for efficient retrieval.
  • Verified incoming customer deposits and tracked information for claims processing.
  • Resolved customer errors independently by reviewing and analyzing data in the GLORY database.
  • Utilized office equipment including MPS machine, JetScan, scanner, copier, and printer effectively.
  • Employed Microsoft Excel to generate customer reports and manage currency inventory.
  • Investigated fraudulent activities impacting customers and escalated risks to management.

Barista

Starbucks
Sacramento, CA
06.2016 - 05.2017
  • Processed and organized store inventory orders on a biweekly basis.
  • Assisted managers with monthly financial reconciliations.
  • Resolved customer complaints by adhering to established procedures.
  • Completed daily operational duties for team efficiency.
  • Prepared food and coffee products while ensuring quality standards.
  • Monitored team compliance with store protocols.
  • Balanced cash register nightly, auditing cash, tips, and employee records.
  • Operated effectively in a fast-paced environment with a high-performing team.

Assistant Manager

Shadow Ranch Winery
Roseville, CA
10.2014 - 06.2016
  • Created and reviewed biweekly schedules for all team members using Microsoft Excel.
  • Maintained, processed, and organized weekly store inventory orders.
  • Assisted management in monthly financial reconciliations and bookkeeping tasks.
  • Resolved customer complaints by adhering to established procedures and management guidelines.
  • Coordinated daily operations to optimize workflow within winery processes.
  • Implemented quality control measures to ensure product standards were met.
  • Organized special events and tastings to boost customer engagement and sales.
  • Monitored compliance with safety regulations to uphold best practices in the winery.

Sales Associate

Macy’s
Roseville, CA
02.2013 - 10.2014
  • Processes items on inventory received throughout the day with NCR software
  • Data entry, indexing files, and organizes customer requests/ claims
  • Organizes, maintains, adds or removes data from the filing records
  • Assists supervisors with employee training on procedures, claims, schematics, and transactions
  • Review and processes data according to the customer request
  • Participates in staff meetings and/ or work meetings, reports with supervisor by discussing special instructions, and schematics/blueprints
  • Keep a constant communication with management, other team members, and customers
  • Maintains store displays, and following store regulations
  • Achieve sales production monthly
  • Inventory check, restocking, organizing products
  • Help customers with clothing options

Sales Associate

Macy’s
Roseville, CA
02.2013 - 10.2014
  • Exceeding loyalty card sign-up goals and sales targets consistently.
  • Cultivated customer relationships through follow-ups and personalized service.
  • Adapted swiftly to diverse departments and high-pressure sales environments.
  • Executed dual control for opening procedures to ensure security.
  • Maintained close collaboration with Loss Prevention to mitigate theft risks.
  • Reviewed and processed all jewelry items to prevent loss.
  • Conducted clerical tasks and maintained workflow efficiency throughout shifts.
  • Ensured store cleanliness and organization to enhance customer experience.

Education

Some College (No Degree) - Sciences of Mathematics

American River College
Sacramento, CA

Skills

  • Physical capability: 35 lbs lift
  • Typing proficiency: 50 WPM
  • Office equipment operation
  • Technical skills: Windows, Microsoft Office Suite, Creative Adobe Suite
  • Data analysis
  • Inventory management
  • Financial reconciliation
  • Team collaboration
  • Quality control
  • Communication skills
  • Digital media expertise

Languages

  • Fluent in English and Spanish
  • Languages

    Spanish
    Native/ Bilingual

    Timeline

    Operations Processor III

    Wells Fargo
    05.2017 - Current

    Barista

    Starbucks
    06.2016 - 05.2017

    Assistant Manager

    Shadow Ranch Winery
    10.2014 - 06.2016

    Sales Associate

    Macy’s
    02.2013 - 10.2014

    Sales Associate

    Macy’s
    02.2013 - 10.2014

    Some College (No Degree) - Sciences of Mathematics

    American River College