Cristian Lopez-Galvan

Was in charge of a 20-million-dollar store location

Led hiring, onboarding, and training of new hires to fulfill business requirements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Analyzed and reported on key performance metrics to senior management.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Facilitated smooth collaboration between departments through clear communication channels.
Reviewed the company's strategic plans and developed departmental goals and standards to support the vision.

• Supervised and led employees to maintain productivity and customer service levels
• Handled escalated customer concerns and emergencies in the absence of a manager or supervisor
• Delegated tasks to employees and monitored activities and task completion
• Coached team members to increase productivity and reduce workplace accidents
• Managed daily workflow and scheduled staff for adequate coverage.
• Trained new employees and delegated daily tasks and responsibilities.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Managed Hundreds of calls, emails, and faxes per day from customers and directors
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

• Trained employees on additional job positions to maintain coverage of roles
• Demonstrated job-specific tasks and explained policies to associates each quarter
• Stayed up to date on all areas of Love's operations
• Provided constructive feedback and one-on-one coaching to employees
• Assisted in hiring crew members to expedite the onboarding process
• Developed and implemented strategies to enhance team performance, improve processes, and boost results.
• Trained other employees in customer service, food safety, and performance requirements.
• Set a positive example for team members by providing high-quality, efficient service.
• Taught new team members the correct procedures for all areas of operations.
• Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.