Cristian Lopez
Tampa,FL
Summary
Personable Fine Dining Server with in-depth knowledge of menu items, ingredients and wine pairings. Hospitable and welcoming individual offering 5+ years of hands-on experience serving patrons in upscale restaurants in Tampa. Polished in appropriately setting silverware, glassware and napkins and preparing tableside menu items. Customer-oriented individual possessing excellent memorization and customer service skills.
Overview
5
5
years of professional experience
Work History
Server
Cooper's Hawk Winery and Restaurant
Tampa, FL
04.2024 - Current
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Welcomed guests promptly upon seating.
- Provided menus, explained daily specials, and answered questions about menu items.
- Inquired about wine-club membership status of patrons.
- Outlined comprehensive membership information for prospective patrons.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Implemented the 10-step service protocol with all patrons.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Facilitated communication between the kitchen and the dining room to ensure accurate order fulfillment.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Followed up with guests after meals to ensure satisfaction with overall experience.
Server
The Columbia Restauraunt (Ybor City)
Ybor, FL
05.2020 - 05.2024
- Provided excellent customer service applying the 10 steps of service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
High School Diploma -
Colegio San Antonio Abad
Puerto Rico4 2015
Skills
- Self-motivated and responsible
- Creative Problem Solving
- Quick learner, friendly and helpful
- Customer service Oriented
- Detail Oriented
- Organization Skills
- Reliable and punctual
- Exceptional customer service
- Upscale dining expertise
- Upselling skills
- Safe Food Handling
- Wine Knowledge
- Wine Pairings
Languages
English
Professional
Spanish
Professional
Portuguese
Elementary
References
References available upon request.
Timeline
Server
Cooper's Hawk Winery and Restaurant
04.2024 - Current
Server
The Columbia Restauraunt (Ybor City)
05.2020 - 05.2024
High School Diploma -
Colegio San Antonio Abad
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