Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristian Lora Ortiz

East Orange

Summary

Dynamic and results-driven professional with extensive experience in customer service at Costco and a proven ability to enhance client satisfaction. Skilled in conflict resolution and team collaboration, I excel in fast-paced environments, ensuring safety and compliance as a COVID-19 Screener Team Lead. Committed to delivering exceptional experiences and maintaining high standards.

Overview

5
5
years of professional experience

Work History

Sales Associate

Costco
Teterboro
04.2023 - 04.2025
  • Greeted members and provided excellent customer service to create a welcoming shopping experience.
  • Assisted members with their shopping needs by answering questions and locating items to ensure a positive experience.
  • Maintained a clean and organized sales floor by properly displaying merchandise and tidying the area.

Server

Luna Piena Ristorante
New York
02.2022 - 04.2025
  • Welcomed diners, ensuring prompt and positive seating experiences.
  • Accurately took orders, communicated them to kitchen, and confirmed order fulfillment.
  • Maintained comprehensive knowledge of menu items, including ingredients and specials.
  • Ensured guest satisfaction through effective complaint resolution and escalation.
  • Delivered food and beverages promptly while ensuring proper presentation.
  • Suggested appetizers, desserts, and drinks to enhance overall dining experience.
  • Calculated and presented checks accurately, processing payments efficiently.
  • Maintained cleanliness of tables and surrounding areas for optimal guest comfort.

COVID-19 Screener Team Lead

Signature @ Hackensack University Medical Center
Hackensack
09.2020 - 05.2022
  • Administered COVID-19 screening questionnaire to all employees and visitors.
  • Checked temperatures of employees and visitors using non-contact infrared thermometers.
  • Ensured safety protocols by screening all individuals entering court building.
  • Monitored mask compliance in designated areas throughout the court building.
  • Maintained detailed log of daily screenings for record-keeping purposes.
  • Sanitized screening station regularly to uphold hygiene standards.
  • Conducted performance reviews, identifying training needs and providing constructive feedback.

Education

High School Diploma -

Dwight Morrow High School
Englewood, NJ
06-2009

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Friendly and outgoing

Languages

SPANISH
Native/ Bilingual

Timeline

Sales Associate

Costco
04.2023 - 04.2025

Server

Luna Piena Ristorante
02.2022 - 04.2025

COVID-19 Screener Team Lead

Signature @ Hackensack University Medical Center
09.2020 - 05.2022

High School Diploma -

Dwight Morrow High School

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