Cristian Machado De Prisco
Orlando
Summary
Analytical and solutions-oriented professional with a passion for integrating scientific reasoning into business strategy. With expertise in supply chain, logistics, procurement, planning, biomedical science and hands-on experience in complex operational environments, I bring a unique perspective to process improvement, cross-functional collaboration, and customer-centric execution. Known for leveraging data to navigate ambiguity, resolve conflicts, and drive informed decision-making that aligns with both organizational goals and frontline realities. I thrive in fast-paced, evolving settings where logic, empathy, and precision intersect, whether optimizing supply chains or bridging technical insights with actionable business outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Market Delivery Administrator
Lowe's Companies, Inc.
11.2021 - Current
- Supported last-mile delivery operations across cross-dock terminal and remote environments, ensuring seamless handoff between supply chain partners, 3PL vendors, and end customers.
- Provided real-time support to Market Delivery Supervisors by training, onboarding, and mentoring new associates on SOP, safety compliance, inventory management, and delivery protocols.
- Acted as point of contact for operational escalations and customer resolution, addressing Executive Care cases and critical service exceptions while driving a customer-first culture.
- Leveraged ERP and order management systems to manage order accuracy, inventory cycle counts, and reporting of shortages, overages, and product inspections.
- Delivered measurable improvements in KPIs by guiding Market Delivery teams in meeting delivery timelines, optimizing routing efficiency, and minimizing claims.
- Maintained continuous dialogue with 3PL providers, internal distribution nodes (BDC, RDC), and retail locations to facilitate proactive issue resolution and drive supply chain transparency.
- Conducted daily safety inspections, monitored potential hazards, and reinforced compliance with OSHA standards and company safety policies to ensure a secure work environment.
- Supported the implementation of continuous improvement initiatives by identifying operational bottlenecks and recommending process enhancements aligned with Lowe’s strategic objectives.
- Provided administrative and operational support to Market Delivery Coaches and Supervisors, assisting with task delegation, documentation, scheduling, and communication within the XDT facility.
- Promoted teamwork, ownership, and performance accountability through collaborative problem-solving, direct coaching, and reinforcement of Lowe’s Core Behaviors and SMART service principles.
Pro Account Specialist
The Home Depot, Inc.
01.2017 - 11.2021
- Spearheaded end-to-end coordination of materials for large-scale contractor projects, ensuring timely fulfillment aligned with construction schedules, regulatory requirements, and budget constraints.
- Served as the primary liaison between contractors, internal departments, and external vendors, driving cross-functional collaboration to resolve issues and streamline communication across the project lifecycle.
- Leveraged CRM systems, including Salesforce, to manage client pipelines, track project milestones, and deliver personalized service that enhanced visibility and customer satisfaction across the Pro business segment.
- Developed and maintained strategic relationships with Pro clients, gaining deep insight into their business needs and delivering tailored solutions through Home Depot’s Fulfillment and Delivery network.
- Promoted and onboarded clients to Home Depot’s Pro Rewards, Pro Credit offerings, and business partnership programs to foster loyalty, improve retention, and increase lifetime value.
- Led weekly sales updates and contributed to quarterly business reviews by providing project insights, tracking performance metrics, and identifying growth opportunities within the Pro portfolio.
- Drove localized sales strategies by analyzing competitive market conditions and implementing service enhancements that improved Pro customer experience and revenue growth.
- Executed operational leadership tasks as Manager on Duty (MOD), resolving escalations, enforcing safety protocols, and supporting in-store operations to ensure seamless service delivery.
- Actively participated in training and coaching initiatives to support cross-functional team development, improve onboarding, and reinforce Pro customer service standards across store departments.
- Recognized for delivering exceptional customer support, consistently meeting or exceeding performance goals related to Pro sales growth, transaction volume, and service resolution efficiency.
Education
Bachelor of Science - Biomedical Sciences
University of Central Florida
Orlando, FLAssociate of Arts - General Studies
Valencia College
Orlando, FLSkills
- Scientific Research Methodology & Analytical Thinking
- Supply Chain Operations & Logistics Management
- Cross-Functional Project Coordination & Execution
- ERP & Inventory Management Systems
- CRM Utilization & Client Relationship Management
- Data Analysis & Evidence-Based Decision Making
- Regulatory Compliance & Documentation Control
- Stakeholder Communication & Executive-Level Reporting
- Strategic Problem Solving & Conflict Resolution
- Leadership Development & Team Performance Coaching
- Presentation Skills & Business Communication
Certification
- HSI Adult First Aid / CPR AED - All Ages - Issued 2024 - Certification ID: DC (C797636F0)
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Market Delivery Administrator
Lowe's Companies, Inc.
11.2021 - Current
Pro Account Specialist
The Home Depot, Inc.
01.2017 - 11.2021
Bachelor of Science - Biomedical Sciences
University of Central Florida
Associate of Arts - General Studies
Valencia College
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