Cristian Maldonado
Maitland,FL
Summary
As a programmer, my personality is characterized by my strong analytical and logical skills, as well as my attention to detail and problem-solving abilities. I am a proactive and self-motivated individual with a passion for technology and a desire to continuously learn and improve my skills.
Overview
3
3
years of professional experience
Work History
Senior Technical Support Analyst
Amadeus Hospitality
01.2023 - Current
- Monitor and improve system performance with web automation process using Python, Selenium and Soap UI.
- Provide senior-level technical support for Amadeus Central Reservation System (ACRS) and Amadeus Property Management System(APMS) SaaS solutions.
- Utilization of Grafana monitoring to configure data sources, implement queries, and analyze data for trend identification and issue troubleshooting.
- Escalate and partner with development and operations teams to investigate and resolve escalated incidents and inquiries originating from both internal resources and customer inquiries.
Co-Pilot Tutor
Full Sail University
08.2020 - 11.2022
- Provided tutoring for core courses in the Computer Science degree program.
- Provided tutoring for core courses in the Game Development degree program.
Education
Bachelor of Science - Computer Science
11.2022
- Advanced Achievement Award
- Valedictorian Award
- 3.8 GPA
Skills
- HTML & CSS
- SQL & NoSQL
- C#, C, Python, JavaScript, Java
- Grafana
- Selenium & Soap UI
- Azure
- XML
- RESTful APIs
- Docker
Timeline
Senior Technical Support Analyst - Amadeus Hospitality
01.2023 - Current
Co-Pilot Tutor - Full Sail University
08.2020 - 11.2022
Full Sail University - Bachelor of Science, Computer Science
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