Cristian Melcher
Oshkosh,WI
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Iron Systems
05.2023 - Current
- Help manage and maintain over 3000 devices in a hospital setting
- Travel to multiple clinics around the Winnebago area to assist in maintaining readiness
- Traveled and worked on the project teams to install new workstations, and other medical equipment at various sites
- Worked closely with the network team to troubleshoot and aid in a variety of outages and problems
- Used ServiceNow for managing tickets and tasks
- Password resets and account creations with Active Directory
- Imaged devices
- Managed orders for shipping and receiving
- Worked closely with vendors for 3rd party equipment and applications
- Assisted with Audits and inventory management
- Routinely performed a wide variety of break/fix issues
- Utilized remote support software
- Network cable patching with port tracing
- Use MDT to install software for users
- Configure and deploy VOIP phones
IT Help Desk Technician
Regal Rexnord
09.2021 - 01.2022
- Escalated callers to higher help if needed
- Level 1 and level 2 troubleshooting end users
- Software installation and troubleshooting
- Submitted and resolved tickets in Service Now ticketing system
- Workstation installations
- Hardware troubleshooting and replacement
- Inventory management
- Trained employees on company policies and procedures for IT
Signal Support Systems Specialist
U.S. Army
07.2015 - 07.2019
- Handled all troubleshooting tasks for signal support services
- Supervised and assisted with signal support systems and terminal devices
- Wrote and executed information services policies for use by supported organizations
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise
- Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
- Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
- Trained junior employees of IT team regarding network security and troubleshooting of data circuits
- Managed 40 calls daily
- Managed a team of 6-12 people at any given time
- Managed and support the technical needs of 300-400 people
Education
Associate's degree - Cyber Security
Fox Valley Technical College
Appleton, WI04-2026
Skills
- Active Directory
- Technical support
- Field service
- Installation and Maintenance
- Remote Access Software
- Live Chat
- Oral Communication
- Quality Assurance
- Desktop support
- Network diagnostics
- User credential management
- Software diagnosis
Certification
Secret Security Clearance, 05/01/15, 05/01/21
Military Service
United States Army, E-4
Timeline
IT Support Specialist
Iron Systems
05.2023 - Current
IT Help Desk Technician
Regal Rexnord
09.2021 - 01.2022
Signal Support Systems Specialist
U.S. Army
07.2015 - 07.2019
Secret Security Clearance, 05/01/15, 05/01/21
Associate's degree - Cyber Security
Fox Valley Technical College
Similar Profiles
RAHUL JOTWANIRAHUL JOTWANI
Software Developer Intern at IRON SYSTEMSSoftware Developer Intern at IRON SYSTEMS
ABHISHEK SINHAABHISHEK SINHA
Support Service Consultant/Coordinator at Iron SystemsSupport Service Consultant/Coordinator at Iron Systems
Joel KalomboJoel Kalombo
Help Desk Support Engineer at Eli Lilly at Iron Systems Inc.Help Desk Support Engineer at Eli Lilly at Iron Systems Inc.