Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Cristian Montanez

Lowell,OH

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Service Advisor

Preston Hyundai
06.2023 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Loaner Coordinator

Boardman Subaru
01.2021 - 06.2023
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Flat Rate Detailer

Boardman Subaru
08.2020 - 01.2021
  • Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
  • Boosted team efficiency by effectively coordinating tasks and streamlining workflows in the detailing process.
  • Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
  • Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.

Full-time Emergency Medical Technician

American Medical Response
01.2018 - 01.2020

Volunteer Probationary Firefighter, Volunteer Emergency Medical Technician

Western Reserve Joint Fire District
05.2014 - 11.2018

Janitorial/Landscaping Services

Callos Resource
05.2014 - 01.2018

Education

High School Diploma of Graduation Class of 2016 -

Lowellville High School
Lowellville, OH

No Degree - Medic Program

Youngstown State University
04.2019

No Degree - Pre Nursing

Youngstown State University
Youngstown, OH
01.2018

EMT-B certification -

Youngstown State University
Youngstown, OH
06.2017

Skills

    • Service Recommendations
    • Customer Retention
    • Customer Service
    • Documentation and Reporting
    • Computer Skills
    • Data Entry
      • Service Estimates
      • Quality Control
      • Customer Relationship Management
      • Handling Customer Complaints
      • Upselling
      • Inventory Control

Awards

  • Award of Excellence for Exemplary Display of Sportsmanship, Ethics & Integrity
  • Sam Rogers Memorial Award

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Service Advisor

Preston Hyundai
06.2023 - Current

Loaner Coordinator

Boardman Subaru
01.2021 - 06.2023

Flat Rate Detailer

Boardman Subaru
08.2020 - 01.2021

Full-time Emergency Medical Technician

American Medical Response
01.2018 - 01.2020

Volunteer Probationary Firefighter, Volunteer Emergency Medical Technician

Western Reserve Joint Fire District
05.2014 - 11.2018

Janitorial/Landscaping Services

Callos Resource
05.2014 - 01.2018

High School Diploma of Graduation Class of 2016 -

Lowellville High School

No Degree - Medic Program

Youngstown State University

No Degree - Pre Nursing

Youngstown State University

EMT-B certification -

Youngstown State University
Cristian Montanez