Cristian Montanez
Lowell,OH
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Service Advisor
Preston Hyundai
7554 Market St, Boardman OH
06.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Loaner Coordinator
Boardman Subaru
7811 South Ave, Boardman OH
01.2021 - 06.2023
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Flat Rate Detailer
Boardman Subaru
7811 South Ave Boardman OH
08.2020 - 01.2021
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Boosted team efficiency by effectively coordinating tasks and streamlining workflows in the detailing process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
Full-time Emergency Medical Technician
American Medical Response
01.2018 - 01.2020
Volunteer Probationary Firefighter, Volunteer Emergency Medical Technician
Western Reserve Joint Fire District
05.2014 - 11.2018
Janitorial/Landscaping Services
Callos Resource
05.2014 - 01.2018
Education
High School Diploma of Graduation Class of 2016 -
Lowellville High School
Lowellville, OHNo Degree - Medic Program
Youngstown State University
04.2019
No Degree - Pre Nursing
Youngstown State University
Youngstown, OH01.2018
EMT-B certification -
Youngstown State University
Youngstown, OH06.2017
Skills
- Service Recommendations
- Customer Retention
- Customer Service
- Documentation and Reporting
- Computer Skills
- Data Entry
- Service Estimates
- Quality Control
- Customer Relationship Management
- Handling Customer Complaints
- Upselling
- Inventory Control
Awards
- Award of Excellence for Exemplary Display of Sportsmanship, Ethics & Integrity
- Sam Rogers Memorial Award
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Service Advisor
Preston Hyundai
06.2023 - Current
Loaner Coordinator
Boardman Subaru
01.2021 - 06.2023
Flat Rate Detailer
Boardman Subaru
08.2020 - 01.2021
Full-time Emergency Medical Technician
American Medical Response
01.2018 - 01.2020
Volunteer Probationary Firefighter, Volunteer Emergency Medical Technician
Western Reserve Joint Fire District
05.2014 - 11.2018
Janitorial/Landscaping Services
Callos Resource
05.2014 - 01.2018
High School Diploma of Graduation Class of 2016 -
Lowellville High School
No Degree - Medic Program
Youngstown State University
No Degree - Pre Nursing
Youngstown State University
EMT-B certification -
Youngstown State University