Cristian Montanez
Takoma Park,MD
Summary
Dedicated Customer Service Specialist experienced in prioritizing tasks and multi-tasking within fast-paced environments. Achieved team goals through effective collaboration and adept handling of escalated customer support issues. Recognized for strong work ethic, positive attitude, and exceptional quality control capabilities.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Backroom Associate
Target
Washington, District of Columbia
06.2026 - Current
- Facilitated unloading and loading of trucks for timely deliveries, leveraging knowledge of floor operations.
- Maintained clean, organized back room; replenished floor stock and communicated issues to leadership.
- Coordinated online pickups to streamline customer order fulfillment.
Customer Service Representative
Kohl's
Silver Spring, MD
09.2024 - Current
- Assisted customers with inquiries and product selection, enhancing shopping experiences and fostering brand loyalty.
- Managed returns and exchanges, ensuring customer satisfaction while maintaining store inventory accuracy.
- Managed returns and exchanges efficiently, ensuring customer satisfaction and maintaining store inventory accuracy.
- Collaborated with team members to streamline checkout processes, reducing wait times and improving service efficiency.
- Resolved customer complaints and issues, contributing to a positive store atmosphere and encouraging repeat business.
Online pick up associate
Giant Food Stores
Silver Spring, Maryland
06.2022 - 03.2024
- Efficiently processed online customer orders, ensuring timely and accurate order fulfillment for enhanced customer satisfaction.
- Assisted with cash register operations and provided customer service support.
- Organized and replenished shelves to maintain product accessibility.
- I also know how to work handle devices for our workload
Store Manager
Sports nation
Bethesda, MD
06.2020 - 02.2022
- Managed cash handling and key holder duties, ensuring secure opening and closing procedures. Also ordered for any items that were needed in the store, kept inventory checked, and scheduled all coworkers because able to do that. Maintained store operations year-round, effectively managing high-traffic periods.
- Supervised team schedules and front-line staff coverage
- Trained associates on customer service and sales standards
- Managed cash handling and key holder duties, ensuring secure opening and closing procedures. Also ordered for any items that were needed in the store, kept inventory checked, and scheduled all coworkers because able to do that. Maintained store operations year-round, effectively managing high-traffic periods.
Education
Wheaton High School
Silver Spring, MD 08.2013 - 05.2017
Skills
- Order fulfillment
- Inventory management
- Online order fulfillment
- Checkout process optimization
- Returns processing
- Exchange management
- Customer inquiry resolution
- Product selection
- Complaint management
- Cash management
- Payment processing
- POS systems
- Retail operations
- Sales service
- Inventory control
- Stock replenishment
- Truck unloading
- Order processing
- Handheld devices
- Sales floor restocking
- Store opening/closing
- Team coordination
- Checkout process optimization
- Staff training
- Scheduling
- Attention to detail
- Customer communication
- Problem solving
- Time management
- Physical endurance
- Material handling
- Loading and unloading
- Storeroom organization
- Online ordering
- Promotional display setup
- Customer engagement
- Vendor relations
- Stockroom management
- Professionalism
- Stockroom management
- Professionalism
Timeline
Backroom Associate
Target
06.2026 - Current
Customer Service Representative
Kohl's
09.2024 - Current
Online pick up associate
Giant Food Stores
06.2022 - 03.2024
Store Manager
Sports nation
06.2020 - 02.2022
Wheaton High School
08.2013 - 05.2017