Cristian Morales
Lynn,MA
Summary
Talented Customer Service and Health Care skilled at balancing customer and or patient needs and company demands. Effectively builds loyalty and long-term relationships with customers and or patients while achieving all goals in a timed safely manner. Skilled Juvenile Justice Counselor with strong background helping adolescent clients overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills. Poised Juvenile Detention Officer maintaining safety, security and discipline of juveniles under court custody. Knowledgeable of counseling practices and juvenile detention management. Skilled in interviewing juveniles and analyzing root causes of behaviors. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Juvenile Justice Counselor
NFI Inc.
05.2023 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Bouncer
The Wild Rover
01.2023 - 08.2023
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
Store Manager
Rent-A-Center
01.2021 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Supervisor
Harbor Freight Tools
06.2020 - 01.2021
- Experience in hardware, tools, loading, logistics, sales, driving results, scheduling, cashiers.
Sales Supervisor
Rent-A-Center
06.2019 - 06.2020
- Moving, selling, cashier.
Delivery Truck Driver
Amazon
06.2017 - 06.2019
- Answered questions from customers regarding their shipments and deliveries and provided updated estimated times of arrival
- Communicated with all partners, including dispatchers, upper management and colleagues
- Alerted customers about delays to pickup or delivery
- Reviewed the truck before heading out on delivery to make sure all packages were on board and secured
- Made sure that all deliveries received proper signatures
- Developed a sense of the most efficient routes to take for deliveries to avoid high traffic and construction areas
- Provided excellent customer service to each account
- Greeted customers with a smile and cordial attitude in an effort to build lasting relationships.
Security Officer
Madison Security Group
09.2016 - 06.2017
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
- Checked passes and credentials of persons seeking to enter the property
- Answered alarms and investigated disturbances
- Issued security badges and visitor passes to all guests
- Monitored security cameras and fire, building and alarm systems
- Observed potential threats to security of building, visitors and personnel
- Operated x-ray and metal detection devices at building checkpoints
- Reported all incidents, accidents and medical emergencies to law enforcement
- Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance
- Communicated with supervisors regarding any issues that occurred while on duty
- Enforced all building rules and regulations in government facilities
- Checked and secured building entrances
- Detained individuals when necessary to prevent security breaches.
Head Of Department
Jesmond Nursing Home And Rehabilitation
08.2013 - 08.2016
- Inspected fire and security alarm systems for both commercial and residential customers
- Procured vendor pricing from multiple suppliers to ensure consistent cost-saving purchases
- Managed and delegated duties to employees
- Supervised employees and developed training programs to ensure maximum performance
- Oversaw controls over expenses and inventory for optimal budget tracking
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Supervised and scheduled a team of housekeepers
- Removed trash and dirty linens from room attendant carts
- Ordered housekeeping supplies and guest toiletries
- Stocked room attendant carts with supplies
- Provided personal nursing care in pre- and post-operative situations
- Facilitated games and other activities to engage clients
- Monitored the nursing and operation of support departments to ensure that resident needs were met and the facility was properly maintained
- Communicated extensively with patients to provide assistance, support, and instructions
- Processed monthly reports for department performance
- Tracked and escalated compliance, care, and quality issues
- Supported patients with customized patient teaching tools.
Pharmacy Technician
Cvs Pharmacy Inc
09.2012 - 07.2013
- Maintained lines of communication with patients, providing them with instructions and general support
- Received and verified incoming drug inventories and reported discrepancies to lead pharmacist
- Received, reviewed, dispensed, and labeled over prescriptions daily with expert accuracy
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts
- Restocked shelves and prepared expired drugs for return
- Calculated dosage, filled prescriptions, and prepared prescription labels
- Communicated with insurance companies for billing purposes
- Maintained clean and organized pharmacy shelving and work areas.
Sales Associate
Burlington Coat Factory
08.2011 - 08.2012
- Recommended merchandise based on customer needs
- Placed special orders and called other stores to find desired items
- Organized and displayed items in a visually appealing manner
- Worked with in-store teams, including merchandising, restocking, and maintenance professionals, to maximize efficiency and meet all goals
- Prepared products for the sales floor and created appealing product displays
- Stocked and rotated inventory regularly.
Education
GED -
Futures For Young Parents
Somerville, MAAssociate of Science - Criminal Justice
Bunker Hill Community College
Charlestown, MASkills
- Skilled in intake interviewing
- Counseling
- Public speaking ability
- HIPAA
- Mental Health Support
- Self-care strategies
- Building rapport
- Client Advocacy
- Crisis Intervention Techniques
- Behavior monitoring
- Crisis Response
- Adolescent Counseling
- Treatment Plans
- Bilingual in Spanish and English
- Intake assessments
- Social Work
- Decision-Making
- Documentation And Reporting
- Schedule Management
- Coping Methods
Personal Information
Willing To Relocate: Anywhere
Certification
- Certified CPR
- Certified First Aid Kit
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Juvenile Justice Counselor
NFI Inc.
05.2023 - Current
Bouncer
The Wild Rover
01.2023 - 08.2023
Store Manager
Rent-A-Center
01.2021 - 06.2023
Sales Supervisor
Harbor Freight Tools
06.2020 - 01.2021
Sales Supervisor
Rent-A-Center
06.2019 - 06.2020
Delivery Truck Driver
Amazon
06.2017 - 06.2019
Security Officer
Madison Security Group
09.2016 - 06.2017
Head Of Department
Jesmond Nursing Home And Rehabilitation
08.2013 - 08.2016
Pharmacy Technician
Cvs Pharmacy Inc
09.2012 - 07.2013
Sales Associate
Burlington Coat Factory
08.2011 - 08.2012
GED -
Futures For Young Parents
Associate of Science - Criminal Justice
Bunker Hill Community College
- Certified CPR
- Certified First Aid Kit
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