Cristian Munoz

• Conducted evaluations and observed employee performance to identify areas of needed improvement.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Service Manager
• LBO Manager
• Culinary Manager

• Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
• Managed high-volume workloads while maintaining a strong focus on our guest satisfaction.
• Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to Olive Garden.
• Assisted in training new employees, sharing knowledge of best practices and company procedures.
• Collaborated with team members to deliver exceptional guest experiences.
• Working hand in hand with the host team to ensure no false wait.
• Coaching and developing fellow team members on the importance of the guest comes first.

• Led cooking demonstrations for restaurant guests, fostering a greater appreciation for the culinary arts and enhancing dining experiences.
• Managed efficient kitchen operations during peak service hours, maintaining smooth workflow under pressure while delivering exceptional results.
• Maintained strict adherence to food safety regulations, resulting in an exceptional record of passing health inspections.
• Collaborated with kitchen staff to maintain efficient workflows, reducing food preparation time and waste.
• Elevated guest experience by consistently providing high-quality dishes that met or exceeded expectations.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Maintained food safety and sanitation standards.

Working in diverse environments with multicultural teams as corporate trainer and the work experience for the past seventeen years has given me the capability to provide the knowledge, support, and necessary tools for my team members to succeed. Training new team members and training at new restaurants.

• Certified in all service position and service department.

• International and national New Restaurant Openings.

• Participated in 48 successful New Restaurant openings such as Saudi Arabia, Ecuador, Puerto Rico, Canada, New York, Aruba, Hawaii, Panama, and many more.

• We are responsible for ensuring compliance with company standards.

• Train the Trainer

• Responsible of training a trainer, sharing ways to teach others, how to be a memorable and successful trainer.