Cristian Ochoa

Patient Care Coordinator

Definite Dental Solutions

08.2016 - 02.2024

Managed patients payments in coordination with insurance companies to maximize accurate collections at time of service
Offered hands-on assistance to patients to understand and accept proposed treatment with accurate co-payments due at time of service.
Completed regular inventory counts to verify stock levels.
Monitored all credit card sales and other deposits to keep an accurate balance for end of day, month, and year processing.
Greetings and checking in patients and making sure they are being seen in a timely manner.
Resolved insurance processing issues.
Verification of patient insurance eligiblity before appointment and keeping all relevant insurance information updated to prevent claim delay.
Provided instrument sterilization when staff need assistance.
Scanning all patient records, providers notes, treatment plans and insurance records.
Making sure all patients are notified and confirmed for their upcoming appointments to minimize production loss.
Reviewed sales and gross profit report to assess company efficiency.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Oversaw office equipment maintenance along with part ordering.
Oversaw and created new employee training schedules for dental assistants and front desk staff.
Mediated provider and assistant procedures to minimize loss of production and improve company morale.
Designed promotional material for company events and specials.
Oversaw all new marketing software integrations with current dental software