Cristian Palma
Denver,CO
Summary
Results driven Account Executive with a proven track record in growing multi-million dollar portfolios and exceeding revenue targets. Expertise in Salesforce, strategic prospecting, and developing impactful marketing strategies.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Lennar Homes
Denver, Colorado
09.2024 - 08.2025
- Led cross functional operational excellence for the customer department, ensuring seamless coordination between representatives, trade partners, and construction teams
- Designed and deployed process improvements for critical documentation and filing systems, reducing administrative friction and improving department efficiency.
- Managed customer inquiries through various channels to ensure timely responses.
- Resolved escalated customer complaints, ensuring satisfactory solutions were reached promptly.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Account Executive II
Amazon
Denver, CO
10.2022 - 10.2024
- Grew a multi-million dollar portfolio of strategic vendor partnerships in retail and electronics, exceeding revenue targets by 15% YoY.
- Developed and executed high-impact merchandising and marketing strategies, resulting in a 20% boost in vendor sell through rates.
- Utilized Salesforce and advanced market analytics to forecast sales trends, tailoring account strategies to increase customer satisfaction and long term retention.
- Collaborated with internal product, marketing, and operations teams to align on goals and deliver superior vendor outcomes.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
Account Executive
Udemy
Denver, Colorado
03.2022 - 10.2022
- Drove territory growth across LATAM, the Caribbean, and Mexico, executing a strategic prospecting framework to target high potential enterprise accounts.
- Partnered with Senior Account Executives for complex discovery and demo sessions, reducing friction in the conversion process for enterprise level deals.
- Tailored messaging and value propositions based on detailed market segmentation, improving response rates and brand resonance.
- Prepared presentations to effectively communicate product benefits to potential clients.
- Identified potential new customers through research of industry trends and competitive analysis.
Account Manager
AT&T
Houston, TX
12.2019 - 03.2022
- Consistently exceeded 110% of quarterly revenue goals by leading targeted upsell and cross sell initiatives across a portfolio of mid market customer accounts.
- Executed territory growth strategies focused on relationship building and customer success, increasing renewal and retention rates.
- Facilitated contract negotiations to align services with client expectations.
- Analyzed market trends to provide strategic insights for clients.
- Generated leads through cold calling activities.
Assistant Manager
AT&T
Houston, TX
04.2015 - 12.2019
- Led cross functional operational excellence for the customer department, ensuring seamless coordination between representatives, trade partners, and construction teams.
- Designed and deployed process improvements for critical documentation and filing systems, reducing administrative friction and improving department efficiency.
- Assisted in managing daily store operations and maintaining high customer service standards.
- Trained new employees on company policies, procedures, and best practices.
Education
Bachelor of Science - Computer And Information Sciences
Lone Star College
Houston, TX03-2026
Skills
- Salesforce
- HubSpot
- Microsoft Office
- Prospecting
- Lead management
- B2B sales
- Revenue growth
- Sales cycle management
- Revenue generation
- Marketing strategy implementation
Timeline
Customer Service Manager
Lennar Homes
09.2024 - 08.2025
Account Executive II
Amazon
10.2022 - 10.2024
Account Executive
Udemy
03.2022 - 10.2022
Account Manager
AT&T
12.2019 - 03.2022
Assistant Manager
AT&T
04.2015 - 12.2019
Bachelor of Science - Computer And Information Sciences
Lone Star College