Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristian Pena

Palmdale,Ca

Summary

Proven Parts Advisor with extensive experience at Valencia BMW, adept in automotive industry knowledge and exceptional customer service. Excelled in enhancing customer satisfaction through efficient parts fulfillment and inventory management. Demonstrated adaptability and problem-solving skills, significantly contributing to workplace productivity and accuracy.

Overview

6
6
years of professional experience

Work History

Parts Advisor

Valencia BMW
07.2020 - Current
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Stocked and managed stock of parts.
  • Examined returned parts for defects and exchanged defective parts or refunded money.

Parts Associate

Mini of Valencia
06.2019 - 09.2020
  • Maintained clean and neat parts counter and sales floor.
  • Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Demonstrated adaptability by quickly learning the specifications of new products introduced into the inventory lineup.
  • Supported team members during peak hours, working efficiently to reduce wait times and maintain exceptional customer service standards.

Service Porter

Valencia Chevrolet
07.2018 - 09.2019
  • Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
  • Communicated with coworkers and managers about completed duties.
  • Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
  • Contributed to positive customer experiences by providing shuttle transportation when necessary.
  • Expedited vehicle turnaround times by coordinating closely with technicians on repair status updates for customers.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Parked and retrieved cars according to customer needs.

Education

Palmdale Highscool
Palmdale, CA
05.2013

Skills

  • Automotive Industry Knowledge
  • Parts Cataloging
  • Warehouse Operations
  • Shipping procedures
  • Ordering parts
  • Customer Service
  • Problem-solving skills
  • Vehicle operations knowledge
  • Verbal and written communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Parts Advisor

Valencia BMW
07.2020 - Current

Parts Associate

Mini of Valencia
06.2019 - 09.2020

Service Porter

Valencia Chevrolet
07.2018 - 09.2019

Palmdale Highscool

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Cristian Pena