Cristian Pena
Indianapolis, Indiana, United States
Summary
Dynamic automotive technician with a strong work ethic and attention to detail, honed at Wal-Mart Supercenter. Expert in engine repair and troubleshooting, consistently enhancing customer satisfaction through exceptional service. Proven ability to streamline operations, reducing wait times and fostering loyalty among clients while ensuring high-quality vehicle maintenance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Automotive Technician
Wal-Mart Supercenter
02.2023 - 04.2025
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Streamlined service scheduling to minimize customer wait times.
Service Writer
Wal-Mart Supercenter
01.2023 - 04.2025
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Ben Davis Highschool
Indianapolis, IN06-2022
Skills
- Attention to detail
- Strong work ethic
- Engine repair
- Troubleshooting skills
- Customer service
- Changing oil
- Brake systems understanding
- Fluid exchanges
- Brake systems
- Steering systems
Languages
Spanish
Native or Bilingual
Timeline
Automotive Technician
Wal-Mart Supercenter
02.2023 - 04.2025
Service Writer
Wal-Mart Supercenter
01.2023 - 04.2025
High School Diploma -
Ben Davis Highschool
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