Cristian Peralta
Yorba Linda,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable with strong ability in leadership and communication . Highly organized, proactive and punctual with team-oriented mentality. A quality person to have on your team bringing drive, creativity, and positive energy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mortgage Lender and Broker
Underwood Mortgage Group
Yorba Linda , CA
04.2015 - 07.2023
- Developed and implemented loan origination strategies to meet organizational goals.
- Reviewed mortgage applications for accuracy, completeness and compliance with bank policies and regulations.
- Conducted in-depth financial analysis of potential borrowers' creditworthiness.
- Negotiated terms of loan agreements with borrowers.
- Assessed borrower needs and recommended appropriate products and services accordingly.
- Maintained current knowledge of banking regulations, industry standards and best practices.
- Provided guidance to customers on the selection of the most suitable loan product for their needs.
- Processed loan applications from submission through closing, including ordering appraisals, title searches and other documentation as needed.
- Collaborated with underwriters to ensure timely completion of all loans in process.
- Established relationships with real estate agents, brokers and other external partners.
- Advised clients on available options regarding refinancing or restructuring existing loans.
- Gathered client debt, credit and income information to determine loan eligibility.
Customer Sales and Service Expert
Americor/Better Debt Solutions
Irvine
08.2022 - 05.2023
- Assisted customers with product selection, queries, and complaints.
- Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
- Provided accurate information on products and services to customers.
- Advised customers on product features, benefits and warranties.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Operated a point-of-sale system efficiently to process sales quickly and accurately.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Developed strong relationships with clients through effective communication skills.
- Conducted regular follow-up calls to ensure customer satisfaction with products or services purchased.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Followed up with leads and referrals to share pertinent sales information.
- Used consultative sales techniques to overcome objectives during sales presentations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Project Coordinator
MKM Manufacturing
Irvine
04.2014 - 07.2015
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Liaised between departments, vendors and clients to monitor project expenses.
Manager/Insurance Product Sales
Promark Financial Insurance
Costa Mesa
06.2012 - 04.2014
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed annual goals for each department based on market trends and competitor analysis.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
BBA - Business Communications
Cal State Fullerton
Fullerton, CA05-2012
Medical, Court, And Civil Interpreting - Language Interpretation And Translation
Southern California School of Interpretation
Santa Fe Springs, CA02-2010
Skills
- Client Needs Analysis
- Training And Coaching
- Customer Relationship Development
- Writing And Verbal Communication
- Relationship Selling
- Sales Development
Affiliations
- Dedicated father and husband, lover of hockey, hiking, rock climbing and soccer.
- Favorite thing to do is to smile and acknowledge people knowing full well that it changes their energy and mood in a positive way.
- Enjoy meaningful conversations and building relationships with people that I encounter through out the day.
Languages
English
Professional
Spanish
Professional
Certification
- Have attained my Mortgage and Real Estates license, as well as my Health Insurance and Property and Casualty Insurance license.
- Certified Spanish/English Interpreter Certificate in the fields of Medical, Court and Civil Interpretation.
References
References available upon request.
Timeline
Customer Sales and Service Expert
Americor/Better Debt Solutions
08.2022 - 05.2023
Mortgage Lender and Broker
Underwood Mortgage Group
04.2015 - 07.2023
Project Coordinator
MKM Manufacturing
04.2014 - 07.2015
Manager/Insurance Product Sales
Promark Financial Insurance
06.2012 - 04.2014
BBA - Business Communications
Cal State Fullerton
Medical, Court, And Civil Interpreting - Language Interpretation And Translation
Southern California School of Interpretation
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