Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristian Pineda Ayala

Tomball,TX

Summary

Customer service representative with extensive experience in customer engagement and needs assessment. Skilled in CRM software utilization, ensuring accurate information delivery and efficient problem resolution. Proven track record of enhancing customer satisfaction through effective communication and support.

Overview

1
1
year of professional experience

Work History

Swim Instructor/Customer Service Representative Manager

Autumn Garza
Cypress, Texas
07.2023 - 08.2024
  • Performed administrative tasks, including filing paperwork, updating databases, and generating reports.
  • Resolved customer inquiries regarding products and services efficiently and accurately.
  • Maintained up-to-date knowledge of company policies for accurate information provision.
  • Utilized CRM software to effectively track customer interactions and follow up on requests.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Engaged customers in conversations to understand needs and provide solutions.

Education

Associate of Arts -

Lone Star College
Houston, TX
05-2027

Skills

  • Customer service experience
  • Effective communication
  • Administrative support
  • CRM proficiency
  • Team collaboration
  • Problem solving
  • Time management
  • File management
  • Conflict resolution

Languages

Spanish
Professional

Timeline

Swim Instructor/Customer Service Representative Manager

Autumn Garza
07.2023 - 08.2024

Associate of Arts -

Lone Star College

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