Cristian Prieto-Llamas

Turndown Attendant

Omni Hotels & Resorts

Asheville, NC

11.2018 - Current

Inspecting all areas of the guest room to ensure that it is clean and in good condition, including checking for any damages or missing items.
Changing bed linens, making beds with fresh linen, and replacing towels as needed.
Replacing amenities such as shampoo, soap, lotion. according to hotel standards.
Vacuuming carpets and floors to remove dirt and debris.
Dusting furniture and wiping down surfaces with appropriate cleaning products.
Ensuring trash cans are emptied properly into garbage bags and disposed of outside of the hotel.
Checking windowsills, doorsills, window blinds, drapery rods, mirrors and light fixtures for dust or dirt accumulation.
Cleaning bathrooms thoroughly by scrubbing toilets, sinks and showers and bathtubs.
Reporting any maintenance issues found during inspection to the housekeeping supervisor immediately.
Assisting other staff members in completing tasks when needed or requested by management.
Providing prompt service while responding quickly to guest requests or complaints.
Completing daily reports regarding turndown services performed in each room.
Interacted pleasantly with clients and guests when performing daily duties.
Welcomed guests, provided answers to questions and anticipated guests' service needs.
Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Communicated with maintenance team on damages to repair.
Communicated with customers about requests for additional supplies or cleaning services.