Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristian Reyes

Chula Vista,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Experience Manager

Best Buy
05.2023 - Current
  • Analyze sales data, including Operating Income, Profit and Losses
  • Builds a diverse pipeline of talent for future opportunities
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Implemented data-driven strategies to identify areas needing improvement.

Assistant Operations Manager

Best Buy
05.2022 - 05.2023
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.

Geek Squad Manager

Best Buy
03.2016 - 04.2022


  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Promoting the growth of services by following the company’s direction and executing a business plan
  • Accountable for leading a team of Geek Squad Agents in a manner that fosters a world class client experience and drives exceptional business results
  • Providing work direction, training and development for a team of diverse agents.
  • Cross-trained existing employees to maximize team agility and performance.

Front End Lead

Best Buy
01.2015 - 03.2016
  • Tasked with making sure all financial documents and employee documentation are properly completed and distributed to the necessary channels
  • Lead a team of 20+ customers service associates and trained them on handling customer issues involving returns, exchanges, and processing sales for customers
  • Responsible for analyzing store budgets and setting weekly goals for various departments within the store
  • Conducted interviews for potential hires and was tasked with overseeing new hire orientations.

Customer Service Associate

Best Buy
01.2011 - 01.2015
  • Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
  • Embraced a learning culture to continuously improve existing skills while acquiring new ones.

Education

Skills

  • Windows and Mac OS Programming
  • 11 years of Customer Service
  • Leadership/Management Experience
  • People Skills
  • Bilingual: Spanish Fluent

Timeline

Experience Manager

Best Buy
05.2023 - Current

Assistant Operations Manager

Best Buy
05.2022 - 05.2023

Geek Squad Manager

Best Buy
03.2016 - 04.2022

Front End Lead

Best Buy
01.2015 - 03.2016

Customer Service Associate

Best Buy
01.2011 - 01.2015

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Cristian Reyes