Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Certification
Timeline
Cristian Rosado

Cristian Rosado

Chicago,IL

Summary

Seeking Full-Time employment. Analytical and organized Premier Service Consultant with over three years of experience performing leadership support functions to streamline daily operations and drive continuous improvement within retail and call center environments. Skilled in customer service, sales, training and development, business development, and data analysis. Highly motivated professional experienced in utilizing effective communication and problem-solving skills to ensure premier customer experiences. 3+ Years of customer service, business management, and retail skills.


Authorized to work in the US for any employer

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Premier Service Consultant

AT&T
06.2023 - Current
  • For Mobility Sales and Service
  • Provide exceptional customer service by efficiently answering, deescalating, and resolving any sales, account, and service-related inquiries to ensure client satisfaction
  • Train new hires by developing training materials, coordinating one-on-one and group training sessions, and coaching team members in a live environment to ensure employees are competent
  • Call Center experience, teamwork, and training experience
  • Quickly navigated customer issues, resolved system issues, and worked in technical departments.

Reverse Logistics Specialist

Target Corporation
10.2022 - 05.2023
  • Managerial role in store receiving department
  • Organized, stored, maintained, and kept records of equipment using organization skills and online company tools to ensure a well-managed workspace
  • Coordinated safety with property management lead to comply with OSHA workplace requirements using company resources and by working closely with team members about store safety concerns
  • Redesigned and relocated store workspaces and work areas using critical thinking skills, tool and part knowledge, and space management skills to better improve order pickup systems and workplace efficiency
  • Loaded, unloaded, tracked, and coordinated truck deliveries with online systems and powered unloading equipment to bring merchandise into the receiving areas and prepare inventory for secondary sorting after depalletization.

Fulfillment Expert

Target Corporation
07.2022 - 10.2022
  • Located store merchandise and prepared online orders using product knowledge and online ordering systems to prepare online orders for quick and efficient customer pickups
  • Worked with various tools and departments to coordinate orders being picked from backroom locations to ensure correct inventory numbers and accurate placement of hazardous products to ensure workplace safety and accurate store metrics on online systems
  • Resolved customer inquiries and trained new hires using knowledge from time in the role and previous workplace experience to improve customer experience and train new team members properly
  • Worked hard to enter a new role using more organizational, critical thinking, and job-specific skills to help with understaffing in the store receiving areas and departments.

Guest Advocate

Target Corporation
03.2022 - 07.2022
  • Skills in cashiering, customer service, order pickups, and extensive product knowledge to help customers check out quickly and provide support to various departments within the front-of-store team
  • Received numerous high scores on customer satisfaction surveys using social skills to help discover customer needs and develop customer relationships
  • Trained in highly skilled areas such as order shipping, packing, palletization, and shipment tracking to work at another store in a separate city.

Engraving Specialist / Sales Representative

YouNameIt Gift
06.2021 - 03.2022
  • Helped customers find products and create designs using digital programs such as Photoshop and product knowledge to drive sales and increase customer interest
  • Created digital art and engraved jewelry of various metals to meet customer design requirements and personalize customer products
  • Cashiering, customer service, and product knowledge helped me develop skills in sales, and I worked with technology daily to perform job duties.

Education

College Coursework - Liberal Arts and Sciences / Business / Psychology

University of Illinois Urbana, Champaign, IL
06.2023

Dual Enrollment / High School And College Credits

Wilbur Wright College, Chicago, IL
06.2022
  • 4.7 GPA
  • Ranked in Top 5% of class
  • Honoree of AP College Board National Hispanic Scholars
  • AP College Board Hispanic Scholarship Scholarship Recipient

Skills

  • Logistics
  • Shipping & receiving
  • Leadership (3 years)
  • Inventory control (1 year)
  • Load & unload
  • Project management
  • Business management
  • Merchandising
  • Management (1 year)
  • Retail management
  • Operations Management
  • Sales (4 years)
  • Call center (1 year)
  • Customer service (4 years)
  • Business Development
  • Organizational skills

Additional Information

Comfortable working with technology, fast learner, great interpersonal skills.


Scored Proficient in all taken Indeed job readiness assessments. Including Retail customer service, Scheduling, Sales skills, Warehouse safety, Work style: Reliability, Supervisory skills: Motivating & assessing employees, Attention to detail, Office management, Customer service, Work style: Professionalism, and Patient-focused care.

Languages

English
Native or Bilingual
Spanish
Limited Working

Certification

  • Electric Pallet Jack, Stacker, and Wave equipment, Crown Equipment Corporation - Oct 2022

Timeline

Premier Service Consultant - AT&T
06.2023 - Current
Reverse Logistics Specialist - Target Corporation
10.2022 - 05.2023
Fulfillment Expert - Target Corporation
07.2022 - 10.2022
Guest Advocate - Target Corporation
03.2022 - 07.2022
Engraving Specialist / Sales Representative - YouNameIt Gift
06.2021 - 03.2022
University of Illinois Urbana - College Coursework, Liberal Arts and Sciences / Business / Psychology
Wilbur Wright College - , Dual Enrollment / High School And College Credits

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