Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Monitored case progress for timely completion and compliance with applicable regulations. Communicated with Property Managers, Social workers, Case workers or Liaisons on Clients Subsidy Rental Progress.
Conducted home visits & Home Inspections for program requirement.
Determined eligibility and suitability for program by performing client intake interviews via phone call or in person or outside referral agencies.
Participated in interdisciplinary team meetings to coordinate smooth running of the program.
Gathered, Applications, Income reports, & any other confidential statements regarding clients Yearly or Monthly Income.
Worked closely will other San Francisco Agencies trough referral process for clients, subsidy applications & next steps.
Senior Case Manager
Arriba Juntos
02.2018 - 09.2022
Manage caseload for families & individuals
Conduct intake, assessment, service planning, implementation, retention and evaluation
Provide and coordinate group and family counseling and services
Meet regularly with clients and case managers to review progress in attaining the objectives of the individual service strategy
Keep case managers and service providers informed of clients' needs and issues
Coordinate and facilitate support groups
Monitor Case Managers
Job developed opportunities for participants
Develop and maintain liaison and service coordination with community agencies
Attend collaborative and interagency meetings as relevant to projects
Convene bimonthly case management meetings
Prepare reports on case management activities
Conduct outreach and formal presentations about programs to employers, CBOs, and prospective participants.
Security Associate/Safety Officer
The Battery SF
11.2015 - 03.2019
Serve as point of contact for vendors, performers, guest, employees, deliveries, and badge vendors
Dispatch patrolling routes with fellow Security-Associates
Assist employees for call for services or Key assistance for any staff in any department
Physically deterrent for violators and trespassers
Compose reporting incidents via Report EX Director of security & Human Resources/Law enforcement
Monitor CCTV systems.
Front Counter/Estimator
Continental Body Shop & Paint Works
01.2015 - 08.2017
Provided administrative support as it pertains to the body shop
Translated for clients
Responded to incoming phone calls, Greet incoming customers
Conducted inventory.
Proceeded data & paperwork to assist Body shop estimator
Maintained case folders & related files in a well-organized fashion
Effectively conduct work order estimates.
Assisted Body Shop Owner/Manager, Security Officer/Flex Officer
U.S. Security Associates
12.2013 - 11.2015
Reported & observed suspicious activity via Daily Activity logs.
Composed incident reports for management on sites.
Security Officer/ Site Supervisor
Securitas Inc
11.2011 - 11.2013
Served as gate officer including office duties signing in and out guests vendors and visitors
Performed foot patrols & vehicle patrol on Premises
Facilitated informational workshops
Handled site Call offs, scheduling & disciplinary action to security staff
Completed security reports on incidents by using Guardtrax as GPS device for patrols
Reported suspicious activity to Union Pacific Police.
Education
Bachelor of Science - Criminal Justice Administration /Human Services
University of Phoenix
Oakland, CA
2015
Skills
Managerial, supervisory and program coordination Staff development Able to work cooperatively in a staff team and with multi-disciplinary teams Able to follow policies and procedures
Case Management; conflict resolution, intake, assessment, service planning, implementation, case reviews, and evaluation Knowledgeable with Criminal Law, Ethics in Management, Mental Health & Crisis Interventions
Job developing; Familiar with employers and the labor market in San Francisco
Proficient MS Office Suite and Outlook Familiar with Web Based Salesforce for Case Management tools Database management
Certification
CPR/AED Certified & Bureau of Security and Investigative Services: Security officer license
Timeline
Long Term Housing Subsidy Case Worker
Catholic Charities
09.2022 - Current
Senior Case Manager
Arriba Juntos
02.2018 - 09.2022
Security Associate/Safety Officer
The Battery SF
11.2015 - 03.2019
Front Counter/Estimator
Continental Body Shop & Paint Works
01.2015 - 08.2017
Assisted Body Shop Owner/Manager, Security Officer/Flex Officer
U.S. Security Associates
12.2013 - 11.2015
Security Officer/ Site Supervisor
Securitas Inc
11.2011 - 11.2013
Bachelor of Science - Criminal Justice Administration /Human Services
Shelter coordinator & Lead case manager at Catholic Charities of Southern NevadaShelter coordinator & Lead case manager at Catholic Charities of Southern Nevada
Intake and Referral Specialist at Catholic Charities- Migration and Refugee Services (Immigration Legal Services)Intake and Referral Specialist at Catholic Charities- Migration and Refugee Services (Immigration Legal Services)