Cristian Santamaria
Atlanta,GA
Summary
7 years of customer service experience. Good communication and listening skills. Can take constructive criticism and turn it into a learning experience to better myself. Dedicated employee known for punctuality, pursuing employment options where good customer service and management with a positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, planning and training.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Tjmaxx
Atlanta, GA
07.2022 - Current
- Implemented effective scheduling strategies and workflow management techniques to align with anticipated business requirements.
- Implemented and analyzed efficient inventory planning strategies to consistently achieve sales targets.
- Enhanced overall productivity by delegating daily tasks to team members.
- Built effective teams fostering a positive work environment and strong working relationships characterized by respect.
- Engaged in regular one-on-one meetings with employees to evaluate work performance, prioritize tasks, and give feedback.
- Strengthened operational standards across multiple departments by enforcing company policies and procedures.
- Performed troubleshooting for registers, computers, and zebra inventory machines.
Assistant Manager
TJMaxx
Slidell, LA
03.2022 - 07.2022
- Partnered with store manager in devising strategies to meet and exceed sales and profit targets.
- Conducted inventory audits to analyze loss detection and predict future demand.
- Relocated to Atlanta, GA at the request of district manager after short tenure in previous location.
Key Carrier/Service Coordinator
T.J. Maxx
Hattiesburg, MS
08.2021 - Current
- Provided training to cashiers on sales techniques for rewards credit card.
- Regularly connected with customers to gain insights into their needs, offer assistance, and collect valuable feedback to streamline operations.
- Created visually appealing arrangements for promotions.
- Provided input, feedback, and coaching to address employee issues and conflicts.
- Maintained high standards in merchandising through the creation of appealing displays and diligent monitoring of inventory levels.
- Responded to safety and loss prevention incidents.
- After graduating from college, quickly gained a promotion to assistant manager.
Sales Associate/ Home Department Coordinator
T.J. Maxx
Hattiesburg, MS
07.2017 - 08.2021
- Started new job on July 5th, 2017, shortly after resigning from McDonald's.
- Started with TJMaxx in Slidell, La then in August of 2018 I moved to Hattiesburg, MS for college.
- Transitioned to full-time after August 2019.
- Enhanced customer service and team skills through regular interaction with customers, sales floor duties, and collaborative projects with colleagues.
- Worked in various sections of the store including cashier, home/furniture, back room, and mens & kids departments.
- Consistently worked long hours, opening and closing shifts, including holidays.
- Promoted to Home Department Coordinator from 2019 to 2021.
Crew Team Member
McDonald’s Franchisee
Slidell, LA
09.2015 - 05.2017
- Started first actual job during junior year of high school.
- Successfully managed commitments of a weekend job while actively involved in 2 sports during the school year.
- Acquired customer service, hardworking, and teamwork abilities.
- Maintained reliable availability for work during school breaks, sometimes working after midnight.
- Provided full two weeks' notice and completed all work before departure.
Education
MS - Marketing
University of Southern Mississippi
MS - Business Administration
Jones Community Junior College
High School Diploma -
Slidell High School
Slidell, LA05.2017
Skills
- Clean and professional with good communication skills
- Team leadership experience
- Merchandising
- Leadership development
- Decision-making
- Training and mentoring
- Issue and conflict resolution
- Workforce Management
- Salesforce Management
- Teambuilding
- Multitasking
- Time management
- Excell
- Sales Growth
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Microsoft Office expertise
- Google Drive
- Sales Strategies
- Strategic Planning
- Product and service knowledge
Timeline
Assistant Manager
Tjmaxx
07.2022 - Current
Assistant Manager
TJMaxx
03.2022 - 07.2022
Key Carrier/Service Coordinator
T.J. Maxx
08.2021 - Current
Sales Associate/ Home Department Coordinator
T.J. Maxx
07.2017 - 08.2021
Crew Team Member
McDonald’s Franchisee
09.2015 - 05.2017
MS - Marketing
University of Southern Mississippi
MS - Business Administration
Jones Community Junior College
High School Diploma -
Slidell High School
Similar Profiles
Munkhtuya McKnightMunkhtuya McKnight
Merchandise Coordinator at TJMAXXMerchandise Coordinator at TJMAXX
Alondra ArandaAlondra Aranda
Retail Sales Associate at TjmaxxRetail Sales Associate at Tjmaxx
Timothy JenningsTimothy Jennings
Sales Associate at TjmaxxSales Associate at Tjmaxx
Lucia VigilLucia Vigil
Customer Service representative at TJMAXXCustomer Service representative at TJMAXX
Raymond ConwayRaymond Conway
Member Services Specialist at Vystar Credit UnionMember Services Specialist at Vystar Credit Union