Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cristian Santiago

Brooklyn,NY

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Amazon
04.2023 - Current
  • Managed assets and asset profiles via Jamf Admin console.
  • I supported over 1,000 Active Windows 10/11 users split between 2 Corporate buildings
  • Helped swap & deploy new assets like: laptops, monitors, or miscellaneous accessories to staff who require replacements.
  • Helped perform software checks on office devices to ensure Operating systems are up to date for security purposes
  • Worked on assigned projects from my manager and high executives like to Improve existing processes/workflows, & improving asset management
  • Onboarded new hires both in office and also remotely using Zoom, Webex,
  • Determined hardware and network system issues on Window's devices using proactive troubleshooting techniques.
  • Managed our incoming requests via our ticket queue in Omnia
  • Performed assigned profile management tasks such as: Creating & or Deleting user accounts on or across several online
    platforms.
  • Performed White Glove support for high VP's and VP Executives
  • Supported Mac OS, Window's 10/11, as well as Ubuntu/Linux OS
  • Supported Android OS/iOS
  • Supported AWS packages brazil CLI, AWS CLI,
  • Created multiple SOP's/Wiki articles

Genius Technician

Apple
10.2021 - 02.2023
  • Troubleshooting, Diagnosing, and Creating solutions to all technical issues customers were facing.
  • Multi-Tasking between multiple customers,
  • Creating and Building Relationships with Customers.
  • Hardware Repairs on Mac Computers, as well as IOS devices, Screen replacements, Logic board replacements, etc..
  • Software Testing and Troubleshooting, working with POP and Imap emails, Office issues, Incoming and outgoing server issues, Remote services like citrix and team viewer, Software update issues, kernel panics. recovery mode situations etc...
  • Troubleshot Apple routers/3rd party network issues, Wi-Fi Printers & Windows computers w/ iTunes/iCloud issues.
  • Working with Active directory as well as other forms of Ticketing systems,
  • Being apart of new feature captures, Crashes, Glitches, Kernel panics, Bugs, and Debugging new features.
  • • Ensure all demo products are fully functional & document technical issues that result in replacement for inventory accuracy.
  • Perform daily software update checks on all devices to ensure security & privacy standard policies are upheld on all devices.
  • Utilize Apple’s ticketing system similar to ZenDesk or Jira to Create, audit & maintain all repair types.
  • • Responsible for ensuring all in-store: Network Printers, & all Apple Demo Products are on network.

Education

Bachelor of Science - Computer Science

John Jay College (CUNY)
524 West 59th Street New York, NY
06.2024

Skills

  • Windows 10/11
  • Microsoft Office 365
  • Active Directory
  • Intune
  • Jira
  • JAMF
  • Self Service
  • Zoom
  • Microsoft Team's
  • Wincon/Vmware
  • Kibana
  • Casper Management
  • iOS/Android OS
  • VPN/Cisco
  • SSO/SSH Single Sign On Software
  • GSuite
  • Azure (Intermediate)

Certification

-Apple Certified Macintosh Technician (ACMT) - Pearson VUE

-Apple Certified Help Desk Specialist (ACHDS) - Pearson VUE

-Apple Certified Portable Technician (ACPT) - Pearson VUE

-Apple Certified Mobile Technician (ACMT) - Pearson VUE

-Apple Certified Trainer (ACT) - Pearson VUE

- Mentoring Certificate - March 2024 (System Engineer II)

Timeline

IT Support Specialist

Amazon
04.2023 - Current

Genius Technician

Apple
10.2021 - 02.2023

Bachelor of Science - Computer Science

John Jay College (CUNY)

-Apple Certified Macintosh Technician (ACMT) - Pearson VUE

-Apple Certified Help Desk Specialist (ACHDS) - Pearson VUE

-Apple Certified Portable Technician (ACPT) - Pearson VUE

-Apple Certified Mobile Technician (ACMT) - Pearson VUE

-Apple Certified Trainer (ACT) - Pearson VUE

- Mentoring Certificate - March 2024 (System Engineer II)

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Cristian Santiago