Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristian Santillan

Bentonville,AR

Summary

Personable Tier 1 Representative with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Tier 1 Representative

Tyson
07.2023 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to team members calls and emails to answer questions about services with 401k, enrollment, insurance premiums, and HR inquires
  • Approved and terminated team members upon manager request
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Clerk

QSI Sanitation
04.2021 - 04.2023
  • Maintained filing system and organized 80 employee's documents for easy retrieval of information.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Updated training processes by reviewing existing documentation
  • Communicated with plant managers, HR team and Operation team via email and phone.

BUSSER/HOSTESS TRAINER

Abuelos
04.2019 - 03.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Crew Leader

Sonic
08.2016 - 03.2019
  • Trained employees in time management and proper ways to complete job duties.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

Gentry High School
Gentry, AR
05.2018

Skills

  • Quality Assurance Analysis
  • New Hire Orientation
  • Self-Motivated
  • Organization and Time Management
  • Customer Service

Timeline

Tier 1 Representative

Tyson
07.2023 - Current

Clerk

QSI Sanitation
04.2021 - 04.2023

BUSSER/HOSTESS TRAINER

Abuelos
04.2019 - 03.2021

Crew Leader

Sonic
08.2016 - 03.2019

High School Diploma -

Gentry High School

Similar Profiles

CREATE PROFILE
Cristian Santillan