Cristian Schlapak

• Provided timely and effective technical support via phone, email, and face-to-face interactions.
• Diagnosed and swiftly resolved hardware, software, and network issues, minimizing operational disruptions.
• Installed, configured, and maintained systems and applications, ensuring optimal functionality.
• Accurately documented support interactions and resolutions in the ticketing system for future reference.
• Collaborated seamlessly with team members to escalate and resolve complex technical challenges.
• Conducted user training sessions on new software and systems, enhancing overall productivity.
• Delivered comprehensive technical assistance, addressing hardware, software, and mobile device concerns.
• Managed user accounts, permissions, and access levels in Active Directory, ensuring system integrity.
• Supported various IT projects, including system upgrades and migrations, ensuring smooth implementation.
• Conducted routine maintenance and updates on IT systems to optimize performance and security.
• Contributed to the development and implementation of IT policies and procedures, streamlining operations.

Read and interpreted technical documentation.

• Monitored equipment to detect and report malfunctions and prevent accidents.
• Trained and mentored new and existing machinists on proper machining techniques.
• Devised and implemented process improvements to enhance production.

• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Evaluated patient histories to assess and prioritize levels of care.

• Excellent customer service skills.
• Updated alumni information and keyed all contact details into database, maintaining high levels of accuracy and efficiency.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.