Cristian Serrano
Mobile Expert
El Paso,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Manager - Finance & Accounts
Premier Tax
Horizon City, TX
02.2016 - Current
- Developed corporate tax strategies to drive growth and minimize taxation for corporate accounts.
- Prepare and review Federal and State income taxes for individuals, businesses, benefit funds, real estate, and exempt organizations
- Build new and existing client relationships and demonstrate knowledge of client business.
- Prepare internal memoranda, written correspondence, private letter rulings, and other documents for submission to IRS or Treasury Department.
- Currently in charge of corporation tax returns and estate tax returns mentor more than 12 tax preparers and conduct interviews for potential corporate tax preparer positions in office.
- Manage multiple clients, budgets, and production goals.
Mobile Expert
T-Mobile
El Paso, TX
05.2015 - Current
- Keep customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upselling customers by recommending accessories and promotions to increase revenue.
- Monitoring wireless sales space to establish familiarity with various carriers.
- Maintain sound knowledge of company product suites.
- Activate both contract and pre-paid wireless phones for over 300 new and existing customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Assisting customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Tracked and recorded department inventory of products.
- Sales Leader and mentor for incoming Mobile Experts.
Education
Bachelor of Science - Criminal Justice
The University of Texas At El Paso
El Paso, TX 01.2017 - Current
Skills
Written and interpersonal communication
Cost control and reduction
Staff Management
Sales professional
Revenue Generation
Financial analysis and reporting
Wireless Sales techniques
Cultural Awareness
Excellent Communication
Decision-Making
Timeline
Bachelor of Science - Criminal Justice
The University of Texas At El Paso
01.2017 - Current
Assistant Manager - Finance & Accounts
Premier Tax
02.2016 - Current
Mobile Expert
T-Mobile
05.2015 - Current