Cristian Serrano
Longwood,FL
Summary
Dedicated Technology Professional with a strong background in software development, system administration, and technical support. Delivered exceptional customer service through effective communication and problem-solving abilities, enhancing customer satisfaction. Committed to continuous learning and collaboration to drive organizational success.
Overview
6
6
years of professional experience
Work History
Security Officer Supervisor
USTSS
Orlando, Florida
03.2023 - Current
- Supervised security team to ensure compliance with safety protocols.
- Trained new security officers on procedures and emergency response techniques.
- Compiled regular reports regarding security operations including staffing levels, incident summaries.
- Reviewed incident reports for accuracy and ensured proper documentation.
- Led daily briefings to communicate updates and reinforce security policies.
- Evaluated performance of security staff and provided constructive feedback regularly.
- Provided direction and guidance to staff in the performance of their duties.
Volunteer Coordinator
Charles Britt Academy
St. Petersburg, Florida
12.2022 - 03.2023
- Coordinated volunteer schedules to ensure coverage for academy events and programs.
- Trained and supported new volunteers in their roles and responsibilities.
- Developed outreach materials to recruit volunteers from the local community.
- Collaborated with local organizations to enhance volunteer recruitment efforts.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
- Reviewed online volunteer applications and managed volunteer background checks.
- Oversaw volunteer logistics and handled schedules, inventory and transportation management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
GameStop
GameStop
Orlando, FL
04.2021 - 11.2022
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Wendy's Crew Member
Wendy's
Orlando, FL
06.2020 - 04.2021
- Maintained high standards of customer service during high-volume shifts to ensure customer satisfaction and smooth operations.
- Engaged with customers to enhance their dining experience and satisfaction.
- Engaged customers in friendly conversation while taking orders to create welcoming atmosphere and promote positive business image.
- Handled cash and credit transactions efficiently at the point of sale., promptly returning receipts, coins, bills and payment cards to customers.
- Provided detailed information about menu ingredients to assist customer decision-making. and preparation techniques to educate customers before placing orders.
- Answered questions about ingredients and preparation techniques to assist customers in making informed decisions.
- Warmly greeted visitors to promote great customer service and a positive ordering experience.
Education
Timber Creek High School
Orlando, FLSkills
- Incident management
- Technical troubleshooting
- Attention to detail
- Computer proficiency
- Problem solving
- Effective communication
- Positive and professional
Timeline
Security Officer Supervisor
USTSS
03.2023 - Current
Volunteer Coordinator
Charles Britt Academy
12.2022 - 03.2023
GameStop
GameStop
04.2021 - 11.2022
Wendy's Crew Member
Wendy's
06.2020 - 04.2021
Timber Creek High School