CRISTIAN SERRANO LUNA
Knightdale,N.C.
Summary
High-energy proactive store leader, bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager: Cricket Wireless
04.2019 - Current
- Created great customer experiences through personalized sales support
- Managed multiple tasks simultaneously while meeting deadlines
- Maintained a calm demeanor and managed issues professionally and according to company standards
- Processed credit card payments and accurately handled cash
- Adapted to changing priorities and unexpected situations
- Assisted with receiving, pricing and merchandising
- Demonstrated selling experience in a fast paced, service oriented retail setting.
Cashier/Crew Member: Tri-Arc Food Systems
04.2016 - 11.2018
- Balanced cash drawer at beginning and end of each shift
- Provided information to customers on products or services
- Maintained clean, organized, and well-stocked checkout areas
- Worked with customer service leaders and managers to meet customer needs
- Contributed to a positive restaurant reputation by greeting and serving customers with professionalism
- Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers.
Education
Associates Degree - Accounting & Finance -
Wake Tech Community College
High School Diploma -
Millbrook High School
Skills
- Strong communication
- Product demonstration
- Strategic planning
- Account servicing
- Proposal development
- Bilingual
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Store Manager: Cricket Wireless
04.2019 - Current
Cashier/Crew Member: Tri-Arc Food Systems
04.2016 - 11.2018
Associates Degree - Accounting & Finance -
Wake Tech Community College
High School Diploma -
Millbrook High School
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