Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristian Silva

Morrisville,NC

Summary

Customer-oriented Manager with experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

5
5
years of professional experience

Work History

Park Manager

Urban Air Adventure Park
09.2024 - Current
  • Hire, train, and provide mentorship to the staff to further develop their skills.
  • Implement and execute all staff training programs.
  • Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives.
  • Maintain a safe, clean, and secure environment for all guests and staff
  • Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards.
  • Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience.
  • Capitalize business opportunities in the market area by executing company marketing strategies to drive sales.
  • Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business.
  • Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering.
  • Maintain a strong community presence through partnership with community and business organizations

General Manager

Ice Rink Events
10.2022 - Current
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Interview, hire and train all staff members, supervisors, and managers.
  • Prepared detailed reports for senior leadership outlining labor budget, sales, and payroll daily.
  • Coordinated with marketing team for promotional materials for each event scheduled.
  • Developed and executed detailed plans, including timelines, budgets, staffing requirements, and logistics for events held at the outdoor rink.
  • Schedule staff members accordingly based on business needs and budget.
  • Ensure clients/customers are attended to and receive excellent customer service.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Supervised team of installers and mechanics to complete work on time and to company standards.

Assistant General Manager

Defy Apex
10.2020 - 10.2022
  • Hire and effectively schedule staff according to attraction and park needs.
  • Assist with the coaching, training, and development of team members.
  • Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience.
  • Assist with inventory management for facilities, parties, and food & beverage.
  • Train team members on appropriate safety precautions, responses, and reporting.
  • Train team members in effective sales strategies and to reach the company’s sales.

Education

Associate of Science - Business Administration

Wake Technical Community College
Raleigh, NC
06-2018

Skills

  • Event Planning
  • Employee Development
  • Customer Relations
  • CPR/First Aid certified
  • ServSafe Manager certified
  • Microsoft Office Suite
  • Operations Management

Timeline

Park Manager

Urban Air Adventure Park
09.2024 - Current

General Manager

Ice Rink Events
10.2022 - Current

Assistant General Manager

Defy Apex
10.2020 - 10.2022

Associate of Science - Business Administration

Wake Technical Community College

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