Cristian Tejada
Hazleton,PA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 60 pounds. Highly experienced in performing quality inspections and machinery operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented Tax Preparer with 2 years of experience in tax preparation for numerous entities. Expert in managing paperwork for tax returns, extensions, tax planning calculations and write-ups. Quick to build rapport with clients leading to long-term business relationships.
Developed strong analytical and problem-solving skills within high-paced tax preparation environment. Demonstrates proficiency in financial analysis, client consultation, and regulatory compliance. Seeking to transition these transferable skills to new opportunity, contributing to effective and efficient operations in dynamic setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tax Preparer
SOLUTAX & SERVICES
12.2022 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Educated clients on tax planning strategies, helping them save money in future years.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Offered clients recommendations to reduce tax liabilities.
- Identified potential audit red flags to minimize risk of IRS audits.
- Adapted quickly to new tax software and technologies, enhancing efficiency in tax preparation tasks.
- Provided exceptional customer service, resulting in high client retention and satisfaction rates.
- Assisted clients with IRS audit preparation, significantly reducing stress and complexity of process.
- Continuously sought professional development opportunities, staying ahead of industry trends and regulatory changes.
- Calculated estimated tax payments for clients.
- Utilized tax software to prepare returns and meet deadlines.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Collaborated with clients to answer questions and provide advice on tax matters.
Area Manager
HarlemWorld Enterprise
04.2021 - 06.2024
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Oversaw budget planning, strategy development, community outreach for organization.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Supervisor
Saks Fifth Avenue
04.2020 - 06.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Continuously checked products for quality assurance according to strict guidelines.
- Participated in cross-functional team-building activities.
- Directed and supervised team of 140 engaged in performance and production development.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Operated production machinery safely to reduce workplace accidents.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Tracked receipts, employee hours and inventory movements.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Designed strategic plan for component development practices to support future projects.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Managed shifts up to 150 associates.
- Load and document truck arrivals.
- Keep inventory on departments necessary materials
- Familiar with WMS Manhattan
- Trained in using the RF scanner
- Familiar and regularly use Microsoft office.
- Computer data input and output
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Lead,Machine Operator
Design Group Americas
06.2018 - 02.2020
- Packing and sealing merchandise, making sure everything is secure for shipment.
- Translate for non-English speakers
- Directed and supervised team of 30 engaged in performance and production development.
- Tracked receipts, employee hours and inventory movements.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Operated production machinery safely to reduce workplace accidents.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
Operation associate
Romark Logistics
05.2019 - 06.2019
- Package candy from vendors sort by brand for repackaging.
- Packaged up damaged goods and shipped these items back to correct supplier.
- Observed packing operations to verify conformance to specifications.
Self Checkout Associate
Walmart
04.2019 - 05.2019
- Supervise customers as they checkout, help a customer in need.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted over 200 patients per day.
- Learned checkout and customer service positions and provided backup at key times.
Machine Operator
Dollar Tree Distribution Center
12.2018 - 02.2019
- Lift and move pallets (picking)
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
Crew member
SUBWAY®Restaurants
07.2017 - 08.2018
- Customer interactions, prepare bread and food for the day, handle money, janitorial duties.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Cooked batches of food according to standard recipes.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Inspected kitchen equipment and appliances 5 times per week to verify functional operation.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 10%.
- Operated ovens and produce kitchen gadgets to prepare meats, vegetables and condiments for service.
- Observed customer purchases in line and differentiated between standard portions.
Crew member
Sonic
09.2016 - 07.2017
- Customer interactions, handle money and prepare drinks and ice cream.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected kitchen equipment and appliances 2 times per week to verify functional operation.
Education
Accounting And Business Management
Luzerne County Community College
Nanticoke, PAHazleton Area High School
Hazle Township, PA06.2019
Skills
- Skills Summary
- Forklift certification
- User Experience
- Data Warehousing and Analytics
- Produce Clean Code
- Develop Specifications
- Production Work
- Staff Management
- Team Meetings
- Consecutive Translation
- Time Management
- Office Supplies and Inventory
- Spanish Interpreting
- Cultural Awareness
- Customer Relationship Management
- Workflow Schedules
- Verbal and Written Communication
- Schedule Coordination
- Goal Attainment
- New Hire Training
- Team Productivity
- Turnover Minimization
- Talent Allocation
- Making Announcements
- Microsoft Office
- Time Tracking
- Quality Assurance
- Daily Timekeeping
- Workflow Coordination
- Staff Assignments and Supervision
- Stress Tolerance
- Machinery Operation
- Evaluate Performance
- Maintaining Clean Work Areas
- Stockroom Management
- Credit Card Transaction Processing
- Organization skills
- Document preparation
- Income tax preparation
- Relationship building
- Bookkeeping
- Tax return preparation
- Client communication
- Data inputting
- Financial statements
- Local, state, and federal tax returns
- Data gathering
- Verbal/written communication
- Payroll processing
Certification
- Licensed Flagger - 2019-2024
- PIT Operator - 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Education
Hazle Township, PA,true,Nanticoke, PA
Contact
Hazleton, PA 18201
Timeline
Tax Preparer
SOLUTAX & SERVICES
12.2022 - Current
Area Manager
HarlemWorld Enterprise
04.2021 - 06.2024
Supervisor
Saks Fifth Avenue
04.2020 - 06.2022
Operation associate
Romark Logistics
05.2019 - 06.2019
Self Checkout Associate
Walmart
04.2019 - 05.2019
Machine Operator
Dollar Tree Distribution Center
12.2018 - 02.2019
Lead,Machine Operator
Design Group Americas
06.2018 - 02.2020
Crew member
SUBWAY®Restaurants
07.2017 - 08.2018
Crew member
Sonic
09.2016 - 07.2017
Hazleton Area High School
Accounting And Business Management
Luzerne County Community College
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