Cristian Terraza
Ann Arbor,MI
Summary
Dedicated and work-driven HVACR student, currently halfway through trade school, gaining hands-on experience across all areas of HVAC. I am an active listener who values guidance, feedback, and collaboration, always seeking opportunities to improve my skills. Highly motivated to learn, grow, and build a strong foundation for a long-term career, I am committed to advancing within a company, taking on new challenges, and contributing positively to a professional team while consistently delivering quality work.
Overview
3
3
years of professional experience
Work History
Prep Cook
Fox Hills Golf & Banquet Center
05.2024 - Current
- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Assisted in meal preparation, maintaining a clean and organized workspace.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Collaborated with chefs to execute timely food service during events and banquets.
- Supported team members during peak hours, enhancing overall kitchen efficiency.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained cleanliness and organization of kitchen workspace, adhering to food safety regulations.
Front Desk Agent
Hampton Inn Ann Arbor South
07.2023 - Current
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Provided information on hotel services, local attractions, and transportation options to guests.
- Resolved guest inquiries and complaints promptly, ensuring a positive experience during their stay.
- Maintained accurate records of reservations and room availability using property management system.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards for guests.
- Assisted in training new front desk staff on operational procedures and customer service best practices.
- Monitored lobby area for cleanliness and optimal presentation, enhancing overall guest experience.
- Implemented suggestions for process improvements that streamlined front desk operations and increased efficiency.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
Diploma & Certifications : HVACR Technician -
Northwestern Tech
Southfield, MI06-2026
High School Diploma -
Pathways To Success
Ann Arbor, MI06-2025
Skills
- Strong attention to detail
- Efficient space management
- Service excellence
- Teamwork and collaboration
- Time management
- Efficient multitasking
- Following instructions
- Team collaboration
- Active listener
- Bilingual- Spanish
- Using Hand Tools
- Strong Work Ethic
Timeline
Prep Cook
Fox Hills Golf & Banquet Center
05.2024 - Current
Front Desk Agent
Hampton Inn Ann Arbor South
07.2023 - Current
Diploma & Certifications : HVACR Technician -
Northwestern Tech
High School Diploma -
Pathways To Success