Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cristian Tojo Ayala

Port Saint Lucie

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Demonstrates strong analytical, and teamwork skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Installer Sales Specialist

A Plus Tinting
11.2023 - Current
  • Delivered high-quality installations by closely adhering to company standards and procedures.
  • Optimized scheduling processes for smoother project management and improved timeframes for clients.
  • Established trust with clients by maintaining complete transparency throughout the installation process, providing regular updates and clear explanations.
  • Streamlined the sales process by effectively communicating with clients and addressing their concerns promptly.
  • Improved vehicle appearance with precise window tint installations, resulting in increased customer recommendations.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.

Store Manager

Tommy Hilfiger
12.2020 - 09.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.

Team Member

Dollar Tree
06.2019 - 11.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

High School Diploma -

Vero Beach High School
Vero Beach, FL

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Goal setting
  • Digital Marketing
  • Direct sales
  • Microsoft office expertise
  • Creativity
  • Call handling

Certification

  • EPA 608 Type 1 Certification
  • CPR Certification
  • Basic Life Support Certification
  • 4-40 Customer Representative


Timeline

Installer Sales Specialist

A Plus Tinting
11.2023 - Current

Store Manager

Tommy Hilfiger
12.2020 - 09.2023

Team Member

Dollar Tree
06.2019 - 11.2020

High School Diploma -

Vero Beach High School

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