Cristian Uribe
Trenton,NJ
Summary
Dynamic professional with a proven track record at Whole Foods Market, excelling in customer service and complaint resolution. Fluent in English and Spanish, adept in Microsoft Office, showcasing teamwork and critical thinking. Achieved high client satisfaction scores, demonstrating the ability to meet diverse customer needs efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waiter
Winberies Restaurant and Bar
08.2014 - Current
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Stayed up to date on menu changes to assist clients in making food decisions
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
- Achieved monthly sales goals by using successful strategies to promote specials, desserts, and alcoholic beverages
Landscaping Dispatcher
Ag Landscape Maintenace
Trenton, NJ
07.2023 - 11.2024
- Scheduled and coordinated work times for landscaping teams.
- Managed and recorded financial transactions, ensuring accurate tracking of incoming and outgoing funds.
- Recorded customer complaints and discussed solutions to prevent negative feedback.
- Relayed work orders, messages, and information via telephone to ensure seamless communication.
- Advised personnel about accidents, weather conditions or other hazards.
- Collected trash from job sites on a regular basis to maintain cleanliness.
Paraprofessional Educator
Kids "R" First Preschool
Trenton, NJ
11.2018 - 06.2023
- Oversaw students in the classroom and common areas to monitor, enforce rules and support lead teacher
- Complied with legal regulations and the school's procedures to achieve high-quality performance in safe working environment
- Completed daily reports, meal count sheets and attendance logs
- Maintained and repaired facilities, equipment, and tools
- Supported student learning objectives through personalized and small group assistance
- Maintained and repaired facilities, equipment, and tools
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement
- Organized and guided skills practice, research, and memorization tasks for students
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons
Counselor
Camp Rock
Burlington, NJ
06.2022 - 08.2022
- Create different art projects
- Do indoor and outdoor activities (e.g., sports, arts & crafts, weekly bible study etc.)
- Create weekly progress reports for parents and guardians to track their kid's progress
- Coached, mentored, and supervised campers from ages 5-16
- Worked with other supervisors to plan group activities
- Provided emotional support to youth attendees as necessary
- Helped kids stay active daily by participating in outdoor activities
- Maintained a clean and properly sanitized classroom
- Ensure camping equipment is used correctly
- Educate campers through games and explorations
- Make sure all safety rules are followed
- Perform first aid as needed
- Ensure that campers are compliant to camp rule
Shopper
Whole Foods Market
03.2020 - 08.2020
- Selected groceries at customer s request, Bagged groceries, and Loaded groceries into cars
- Maintained the highest client satisfaction scores possible throughout entirety of employmentAccurately and quickly choose groceries and delivered to client homes
- Performed courtesy task that included locating specific items for customers and bagging groceries
- Engage customers in friendly conversations during interactions while bagging and transporting groceries
- Consulted with customers on food selections and custom orders request
- Worked productively with customers to meet order requirements and service expectations
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers
- Maintained up-to-date knowledge of product and service changes
Education
High School Diploma -
HAMILTON HIGH WEST HIGH SCHOOL
Hamilton, NJ06.2014
Skills
- Fluent in English
- Fluent in Spanish
- Microsoft Office
- Teamwork
- People skills
- Critical thinking
- Problem solving
- Complaint resolution
- Customer service
Certification
- Paraprofessional certificate.
- CRP certified.
Timeline
Landscaping Dispatcher
Ag Landscape Maintenace
07.2023 - 11.2024
Counselor
Camp Rock
06.2022 - 08.2022
Shopper
Whole Foods Market
03.2020 - 08.2020
Paraprofessional Educator
Kids "R" First Preschool
11.2018 - 06.2023
Waiter
Winberies Restaurant and Bar
08.2014 - Current
High School Diploma -
HAMILTON HIGH WEST HIGH SCHOOL