Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Cristian Ventura

Kissimmee,United States

Summary

Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Consultant

AT&T
07.2022 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Point of Sale Associate

Poinciana Produce - El Aguila Supermarket
05.2020 - 07.2022
  • Reviewed and resolved cash drawers
  • Cash Handling
  • Monitored self-checkout systems and aided where required
  • Mentored new team members on POS system operation
  • Operated cash register with excellent accuracy levels
  • Effectively calculated and balanced cash registers 100% of time.
  • Helped customers complete purchases, locate items, and join reward programs.

Lottery Attendant

Poinciana Produce
05.2020 - 07.2022
  • Took customer bets, paid out winnings and collected money for playing tickets
  • Maintained familiarity with games
  • Filled, maintained, and rotated products and displays.
  • Collected fees for services and games, maintaining compliance with Florida gambling laws.

Customer Service Representative

Poinciana Produce
05.2020 - 07.2022
  • Provided primary customer support to customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
  • Responded to customer requests
  • Collected around 35% of customer feedback.


Administrative Clerk

Poinciana Produce
05.2020 - 07.2022
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional
  • Assisted management with supervision of store
  • Checked pricing, signage, and display information for accuracy, making changes to sales and promotions
  • Served over 1,000 customers per day.
  • Created and updated records and files to maintain document compliance.

Education

Associate of Arts - Finance

Valencia College
Orlando, FL
05.2023

High School Diploma -

New Dimensions High School
Kissimmee, FL
05.2020

Skills

  • Mail Sorting and Routing
  • Problem Resolution
  • Flexible and Adaptable
  • Multitasking and Prioritization
  • Data Entry
  • Microsoft Office
  • Records Management Software
  • Service-Oriented
  • Organizational Skills
  • Work Ethics
  • Computer Proficiency
  • Customer Satisfaction

Certification

  • Life and Annuities License (2-15), 2021-2023
  • ADOBE Photoshop Certification, 2020

Accomplishments

Consistently maintained high customer satisfaction ratings.

Languages

Spanish
English
French

Timeline

Retail Sales Consultant

AT&T
07.2022 - Current

Point of Sale Associate

Poinciana Produce - El Aguila Supermarket
05.2020 - 07.2022

Lottery Attendant

Poinciana Produce
05.2020 - 07.2022

Customer Service Representative

Poinciana Produce
05.2020 - 07.2022

Administrative Clerk

Poinciana Produce
05.2020 - 07.2022

Associate of Arts - Finance

Valencia College

High School Diploma -

New Dimensions High School

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Cristian Ventura