Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cristian Villegas

Frisco,TX

Summary

Experienced in leading management support to healthcare clinics and departments within the federal, military, and private sector organizations. Skilled in managing front-office responsibilities; including customer service, management of patient scheduling, including billings, collections, and records management. I am Seeking employment with Successful, Fast Paced and Focused organizations that can offer opportunities to expand skills while facilitating company and personal growth. PERSONAL ATTRIBUTES AND VALUES Highly motivated to learn and grow with an organization. I am motivated by challenge, learning and being productive. I am adaptable in work environments and processes. I am ready to offer 10+ years of experience to a position at Starbucks, where I can grow and support business objectives. I am organized and motivated. I am eager to apply time management and organizational skills in various environments, your organization’s success supports for my personal growth. I am a Change Agent. I enjoy taking processes and improving them to improve results. I focus on people to deliver a profit advantage to an organization. I use my skills of organization and process improvement combined with interpersonal skills to deliver improved outcomes. Customer Service Focused. I am passionate about the ability to interact compassionately with patients and associates. I use leadership to improve associate knowledgeable, diverse job proficiencies, necessary coping skills in a TEAM environment. Process Focused. I am proficient and adaptable, and truly enjoy being a leader or part of a team tasked with solving opportunities by addressing process, training and ultimately execution of programs. Personally, and in Life; my values are represented by Family, Personal Growth and Achievement. For me, learning never ends; both professionally and personally

Overview

12
12
years of professional experience

Work History

Field Support Specialist

Maxim Healthcare Services, Inc
Fort Worth, TX
01.2024 - Current
  • Monitored network performance metrics to ensure optimal performance levels are maintained.
  • Maintaining professionalism and patience in face of difficult customer situations, de-escalation techniques and positive customer support.
  • Assessed organization's policies to ensure state, federal, and local compliance, improve work productivity, team collaboration, and hiring initiatives.
  • Managing a team of 70+ field nurses and 30+ clients to ensure smooth workflow and training new field support specialist team member.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Recruiter

Maxim Health Services
Fort Worth, TX
06.2023 - 01.2024
  • Explained job duties, compensation, and benefits to potential candidates
  • Advertised and promoted open positions using social media and digital marketing procedures
  • Worked with leadership to develop comprehensive recruitment strategies for long-term implementation with a result of 200% profit for Q4 while being 50% short staff.
  • Participated in local job fairs and recruitment events for prospective hiring
  • Interviewed job applicants to obtain information on work history, education, or job skills.

Barista

Starbucks
San Antonio, TX
05.2022 - 05.2023
  • Maintained calm demeanor during high-volume periods and special events
  • Maintained clean and organized workspace, enabling coworkers to locate resources and products
  • Supported highest standards of conduct and service to support company reputation
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
  • Greeted guests with pleasant smile and superior customer service
  • Protected customers by regularly cleaning and sanitizing work areas and equipment
  • Facilitated job application processes for qualified candidates.

Healthcare Specialist

United States Air Force
05.2012 - 05.2022
  • Created, maintained, and updated patient charts and communication of resident needs and continuum of care with multi employee support
  • Personally selected for multiple leadership support roles for Business-Critical situations and processes
  • Lead and Facilitated peer-to-peer conflict resolution
  • Collaborated with multidisciplinary healthcare teams to provide comprehensive care
  • Aided executive personnel to foster patient progression and achieve recovery goals
  • Provided administrative support to further organizational objectives and patient care goals
  • Supervised administrative staff of up to 30, delivering consistent coaching and mentoring to improve job efficiency
  • Received accommodations for Initiating training and education programs for supporting healthcare staff and eventual positive outcome
  • Led junior level physicians, nurses, and medical students to deliver quality outpatient and surgical patient care.

Education

High School Diploma -

Little Elm High School
05.2010

Bachelor of Business Administration -

American Military University

Skills

  • Critical Thinking
  • Process Management and Improvement
  • Ordering and Inventory Management
  • Communication Skills
  • Organizational Skills
  • Team Management
  • Relationship Building
  • Cost Savings Focused
  • Process Implementation
  • Verbal and Written Communication
  • Records Management
  • Conflict Management

Accomplishments

ACCOMPLISHMENTS, Led team to achieve patient safety transfers, over 3.5K wounded warriors, manage a $2M ambulance fleet Created highly effective new program Single hand selected to support 64 POTUS/VS for guaranteed emergence medical response Revised Aeromedical Staging Facility orientation and lead medical skill evaluation of 168-man hours.

Timeline

Field Support Specialist

Maxim Healthcare Services, Inc
01.2024 - Current

Recruiter

Maxim Health Services
06.2023 - 01.2024

Barista

Starbucks
05.2022 - 05.2023

Healthcare Specialist

United States Air Force
05.2012 - 05.2022

High School Diploma -

Little Elm High School

Bachelor of Business Administration -

American Military University
Cristian Villegas