Cristian welch
lewisville,TX
Summary
Dynamic leader with a proven track record at La Madeleines, enhancing operational efficiency and financial stability through strategic planning and team leadership. Excelled in P&L management and problem resolution, significantly improving performance metrics. Skilled in mentoring teams for peak performance, demonstrating exceptional administrative and interpersonal abilities.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
General Manager
La Madeleines
08.2021 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, and schedules
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Mckinney Boyd
McKinney, TX06-2016
Skills
- Advertising and marketing
- Sales
- Branding
- Consistently meet goals
- P&L management
- Performance improvement
- Purchasing
- Performance improvements
- Loss prevention
- Budget administration
- Team leadership
- Cost reductions
- Budget analysis
- Staff training
- Workflow planning
- Time management
- Problem resolution
- Leader
- Team building
- Schedule management
- Administrative skills
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
General Manager
La Madeleines
08.2021 - Current
High School Diploma -
Mckinney Boyd
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