Cristiana Barbatelli
Los Angeles,CA
Summary
Reliable employee seeking a new position. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Shopify POS software and customer service. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in organization and multi-tasking.
Overview
13
13
years of professional experience
Work History
Store Clerk
Pure CBD
09.2023 - Current
- In-person and via phone customer service, interest and knowledge of products and recommend usage & dosage to each customer
- Maintaining order and cleanliness throughout the store, restocking items and updating inventory in Shopify & Uber Eats
- I run the social media presence for the store
- Creating daily social media reels posted to Pure CBD's TikTok and Instagram pages
- Research and consulting on content and trends, creating post ideas, and maintaining the weekly schedule
- Provided correct change for purchases to avoid customer confusion or disputes.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items, and join reward programs.
QC Auditor
SGI Hollywood
04.2022 - Current
- Detailed data entry, auditing per individual client's specifications, learning and applying post production terminology, writing and submitting detailed reports, maintaining quality of service, and grown to QC more advanced projects
- Reported problems and concerns to management.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
Concessions Bartender/Usher
Geffen Playhouse
05.2022 - 01.2024
- Positive, attentive customer service and teamwork in a fast-paced environment
- Maintaining workstation and kitchen cleanliness
- Problem solving and conflict resolution skills
- Memorizing drink specials, show details, and theatre layout.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Developed rapport with guests, leading to increased repeat business and positive reviews.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Collaborated with fellow bartenders and concession staff for seamless event operations.
- Handled high-pressure situations professionally, maintaining composure during busy shifts.
- Ensured guest satisfaction by promptly addressing concerns or special requests.
Admin Assistant
Productive Playhouse
09.2022 - 01.2023
- Booking flights and hotels for employees, organizing receipts, coordinating payments with hotels, abiding by the company budget while accommodating any special needs for the employee, detail-oriented maintenance of spreadsheets, positive and professional communication, Slack
- Self-sufficiency and initiative required for a remote position
- When my services were no longer needed, I was kept on board because of my abilities to assist another department
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Post Closing Officer
Guaranteed Rate, Inc.
04.2017 - 03.2020
- Auditing legal documents
- Detailed multiple standards of data entry requirements to meet client's needs
- maintaining monthly quota, organization skills in a fast-paced environment
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
Media Manager
Right Brain Project Theatre Co.
01.2017 - 03.2020
- Using social media tools to create and maintain our brand, develop promotional campaigns, interacting with our audience, researching media trends, creating promotional content (photos, short video trailers, and interviews), doubling Instagram followers.
Docket Clerk
Litchfield Cavo LLP
04.2015 - 03.2017
- Filing legal documents, data entry, distribution of case documents, self-educating in legal terminology and protocol, regular use of office equipment, LexisNexis, Microsoft Excel, docket schedule maintenance, prioritizing tasks based on urgency
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Expedited document processing, facilitating swift resolution of cases.
Appointment Clerk
TMC, a division of CH. Robinson
01.2011 - 01.2014
- Customer service and communication with receivers via phone, Microsoft Office, and websites
- Scheduling and managing delivery appointments in a fast-paced environment.
- Supported administrative tasks such as document filing, data entry, and phone coverage when needed for a well-organized office environment.
- Facilitated the rescheduling of appointments due to unforeseen circumstances or provider unavailability with minimal disruption to clients'' schedules.
Education
Bachelor of Fine Arts -
Nebraska Wesleyan University
01.2011
Skills
- Cash Register Operation
- Retail Operations
- Microsoft Office
- Upselling
- Stock replenishment
- Storage Organization
- Customer Service
- Product Knowledge
- Active Listening
- Excellent Multitasking
Timeline
Store Clerk
Pure CBD
09.2023 - Current
Admin Assistant
Productive Playhouse
09.2022 - 01.2023
Concessions Bartender/Usher
Geffen Playhouse
05.2022 - 01.2024
QC Auditor
SGI Hollywood
04.2022 - Current
Post Closing Officer
Guaranteed Rate, Inc.
04.2017 - 03.2020
Media Manager
Right Brain Project Theatre Co.
01.2017 - 03.2020
Docket Clerk
Litchfield Cavo LLP
04.2015 - 03.2017
Appointment Clerk
TMC, a division of CH. Robinson
01.2011 - 01.2014
Bachelor of Fine Arts -
Nebraska Wesleyan University
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